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About the Role

The Senior Physician Liaison, Provider Referral Management Office leads regional or service line–aligned provider relations programs and is accountable for performance in our South Region. This role operationalizes enterprise provider engagement and referral network strategies into scalable programs, delivering measurable improvements in access and referral performance. The Senior Physician Liaison serves as the primary bridge between strategy and execution, owning multi-site performance, leading cross-functional initiatives, and ensuring consistent, standardized delivery of provider engagement practices.

Responsibilities

Translates enterprise provider relations strategy into regional or service line programs with defined goals, timelines, and performance targets.
Owns execution and performance of multi-market/provider network initiatives, ensuring alignment with access, growth, and patient experience priorities.
Standardizes tools, processes, and engagement approaches across assigned teams to enable scalability and consistency.
Identifies operational gaps and implements improvements to referral pathways, provider engagement models, and network effectiveness.
Manages a portfolio of high-priority or complex provider relationships critical to service line growth or market performance.
Supports development of strategic partnerships in coordination with PRMO leadership and service line stakeholders.
Represents the organization in community and partner-facing settings to strengthen relationships and referral alignment.
Identifies opportunities to enhance referral pathways and reduce barriers to access within assigned scope.
Accountable for performance outcomes across assigned regions or service lines, including referral volume, leakage reduction, provider engagement, and access metrics.
Monitors and analyzes trends across markets; drives targeted interventions to improve underperforming areas.
Ensures alignment between provider engagement activities and operational capacity, access goals, and service line priorities.
Partners with the RCN Office, service line leaders, and operational teams to implement optimized referral workflows and provider-facing processes.
Leads or contributes to cross-functional initiatives aimed at improving access, care coordination, and referral conversion.
Ensures alignment between provider engagement efforts and operational capabilities.
Monitors performance metrics across assigned areas and identifies improvement opportunities.
Uses data to inform decision-making and recommend adjustments to strategies or execution approaches.
Provides regular reporting and insights to PRMO leadership to support broader strategic planning.

Requirements

Bachelor’s degree in a related field
6 years of progressive experience in provider relations
Experience leading complex projects, programs, or initiatives
Demonstrated leadership of staff or teams
Experience working across functions to drive outcomes in provider relations, network development, or healthcare operations
Master’s degree in a related field
8 years of progressive experience in provider relations
Experience supporting multi-site, service line, or regional provider relations efforts
Experience mentoring or supervising staff
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
A criminal history background check will be required for finalist(s) under consideration for this position.
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.
You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.
Documents need to be presented no later than the third day of employment.

Skills

Provider relations
Referral management
Network development
Healthcare operations
Data analysis
Cross-functional collaboration
Leadership
Project management
Program management

Location

AUSTIN, TX

Work Type

Full-time

Experience Level

Senior
6 years of progressive experience in provider relations
8 years of progressive experience in provider relations

Education Level

Bachelor’s degree
Master’s degree

Salary/Compensations

$84,338 +

Benefits

Teacher Retirement System of Texas (TRS)

About the Company

Dell Medical School
The University of Texas at Austin is an equal opportunity/affirmative action employer.
The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015.

Equal Opportunity

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.