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About the Role
The Case Manager II renders professional intervention to clients at risk of homelessness and homeless clients through comprehensive support services including assessment, intake, crisis intervention, information and referral, case management, and financial assistance.
Responsibilities
- Provide case management services, assessment and intake of participants to determine eligibility for services.
- Respond to telephone and walk-in inquiries, conduct pre-screenings and provide brief and full services.
- Provide regular visits and contact as needed for each assigned case.
- Establish and maintain case records, including completing progress notes.
- Ensure all relevant case-related information is inputted into case files and corresponding databases.
- Assess the needs of consumers/families, including basic needs such as food, clothing, and shelter.
- Follow up on referrals made on behalf of a consumer/family and respond to all referrals made to the program.
Requirements
- Ability to work flexible hours, including weekends and evenings, according to program needs.
- Ability to conduct home/field visits and travel throughout the five boroughs as needed.
- Frequently lifts and/or moves up to 10 pounds.
Skills
- Bilingual skills (Spanish) a plus.
Location
- Five boroughs
Work Type
- Full-time
Experience Level
- One year experience in a social service setting or in providing direct services to individuals or families.
Education Level
- BS degree in Human Services or related field.
Benefits
- Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
- Medical
- Dental
- Vision
- Retirement Savings with Agency Match
- Transit
- Flexible Spending Account
- Life insurance
- Public Loan Forgiveness Qualified Employer
- Training Series and other additional voluntary benefits.
About the Company
- For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens.
- Offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.
- Homebase Homelessness Prevention Programs provide services to those who are at risk of entering a shelter due to rental arrears, overcrowding or substandard housing, and to those who have a prior shelter history as part of aftercare services.
- Services may include case management, tenant/landlord mediation, advocacy/benefit entitlements, short-term financial assistance, housing subsidy assistance, and referrals.
Equal Opportunity
- EOE/AA