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About the Role

Lead three squads focused on automated review, enforcement, and appeals, driving automation for review decisions while maintaining precision and recall. Rebuild the appeals process for efficiency and accuracy, and enhance tooling for investigators to reduce investigation times. Integrate regulatory and child-safety compliance into the roadmap, set engineering standards, and grow the team.

Responsibilities

• Lead three squads, Review, Enforce, and Tooling through their tech leads, setting direction across automated review, enforcement, and appeals
• Push automation toward nearly all review decisions without giving up precision or recall against a human baseline, and get engineering out of the loop so the operations team can launch and tune workflows themselves
• Rebuild appeals: one path for every eligible appeal regardless of what triggered the original action, review tooling that scores decision quality rather than only flagging that two reviewers disagreed, and checks that catch mistakes before they land on good users
• Own the tooling our investigators depend on, cutting complex investigations from hours to minutes, and make enforcement traceable enough that anyone can see how a user reached their current state
• Carry regulatory and child-safety compliance work alongside the roadmap, set the engineering bar with your leads, and hire and grow the team

Requirements

• 5+ years as a software engineer with a solid backend and distributed systems background
• 2+ years managing engineers
• Shipped LLM systems in production where the output is a decision the business acts on rather than a suggestion
• Experienced working alongside operations or human-in-the-loop teams
• Steady under escalation
• Excellent communication and cross-functional collaboration across engineering, machine learning, data science, policy, legal, and product
• Empathetic and experienced recruiter and coach

Skills

• LLM systems
• Evaluation
• Ground-truth data
• Quality regressions
• Cost and latency optimization
• Quality assurance
• Reviewer calibration
• Appeals
• Communication
• Cross-functional collaboration
• Recruiting
• Coaching

Location

• San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties)

Work Type

• Full-time

Experience Level

• 5+ years as a software engineer
• 2+ years managing engineers

Salary/Compensations

• $248,000 to $279,000

Benefits

• Equity
• Benefits

About the Company

• Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games.
• Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.
• Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission!

Equal Opportunity

• Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.
• Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.