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About the Role

The General Manager oversees all daily operations at Terry Black's BBQ, ensuring alignment with brand standards in service, food quality, and financial performance. This role leads the management team, drives team development, and is responsible for guest satisfaction, cost controls, and operational consistency.

Responsibilities

• Hires and trains restaurant staff.
• Organizes and oversees staff schedules.
• Conducts timely and constructive performance evaluations.
• Handles employee discipline and termination in accordance with restaurant policy.
• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues diplomatically and courteously.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspections of the restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance, scheduling service.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by company leadership.
• Performs other duties as assigned.

Requirements

• Previous restaurant experience required.
• Management experience preferred.
• Successful completion of the corporate training program required.
• Ability to lift and move up to 75 pounds.
• Ability to stand for extended periods of time.
• Willingness to work in fast-paced, high-energy, hot, and loud environments.
• Willingness to work with hot surfaces, cleaning chemicals, wet floors, and sharp objects.
• Must use Personal Protective Equipment (PPE).

Skills

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.
• Sales driven and results oriented.
• Passion for people while upholding company standards.
• Adaptability.
• Ability to create a positive winning culture for the team.
• Dynamic leadership bringing energy and inspiration to the team.
• Consistently seeks pathways to improve sales and cost of goods.

Location

• Texas

Work Type

• Full-time

Experience Level

• Management experience preferred

Education Level

• High school diploma or equivalent required

About the Company

• Black Family Hospitality is a family-owned Texas institution rooted in generations of tradition, heart, and hospitality.
• Since 2014, their restaurants, including Terry Black's BBQ and Opal's Oysters, have become celebrated icons of authentic Texas barbecue and elevated dining experiences.
• Each location upholds a commitment to quality, craft, and flavor, earning recognition locally and beyond.
• BFH is expanding with a new concept blending entertainment, cocktails, cuisine, and experiential hospitality.
• Joining the team means becoming part of a family-driven organization where craftsmanship, storytelling, and innovation converge.