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About the Role

The Partner Operations Manager will drive operational excellence across strategic platform partnerships by managing key initiatives, coordinating cross-functional execution, and delivering actionable insights to help the Partnerships organization scale.

Responsibilities

• Own and maintain operational trackers for marketing events, product milestones, and strategic initiatives.
• Coordinate updates across stakeholders, identify risks, and ensure alignment on priorities.
• Serve as the operational bridge between Partnerships, Product, Engineering, Customer Success, and Marketing teams.
• Drive accountability across workstreams and facilitate regular project reviews.
• Manage the intake, prioritization, and resolution of partner-related bugs and technical escalations.
• Perform operational analysis using Excel or Google Sheets to identify trends and support business decisions.
• Build and maintain Looker dashboards to provide visibility into operational health and team performance.
• Identify opportunities to improve workflows and develop scalable operational processes.

Requirements

• 3–5+ years of experience in Partner Operations, Business Operations, Program Management, or Customer Success Operations.
• Experience within a SaaS or technology company.
• Exceptional organizational and project management skills.
• Strong proficiency in Excel or Google Sheets, including pivot tables and formulas.
• Experience building and maintaining dashboards in Looker or similar BI tools.
• Experience coordinating cross-functional teams and driving accountability.
• Strong communication skills with the ability to simplify complex information.
• Experience managing technical bugs, customer escalations, or operational support processes.
• Proactive, detail-oriented mindset with a passion for process improvement.
• Experience with advertising technology, marketing technology, APIs, or platform partnerships is a plus.

Skills

• Operational Program Management
• Cross-functional Coordination
• Technical Escalation Management
• Data Analysis
• Looker
• Excel
• Google Sheets
• Project Management

Work Type

• Full-time

Experience Level

• 3–5+ years

Salary/Compensations

• $110,000–$140,000 USD

Benefits

• Five weeks paid time off (PTO)
• 11 company paid holidays
• Unlimited sick days
• Generous healthcare packages
• Mental health benefits
• Monthly wellness benefit
• Learning reimbursement opportunities
• 401(k) plus matching
• Equity grants
• Volunteer time off days
• Company donation matching
• Medical, dental, and vision insurance
• Parental leave
• Life insurance
• Disability benefits

About the Company

• Smartly is an AI-powered advertising technology company transforming ad experiences for brands.
• The platform integrates media, creative, and intelligence to power over 800 billion impressions annually.
• Recognized as a Leader in The Forrester Wave: Creative Advertising Technologies.
• Manages creative and media for 700+ brands worldwide with $6B in ad spend.
• Multinational team of 750+ employees from 60+ nationalities across 13 countries.

Equal Opportunity

• Smartly is committed to creating and maintaining an inclusive environment where everyone feels respected and heard, with a focus on Diversity, Equity & Inclusion.