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About the Role

The Community Assistant assists property management in selling and leasing the property to prospective residents and parents, and helps to offer current residents and parents with a dynamic and enhanced living experience through excellent customer service and dedication to American Campus Basic Operating Standards and Systems (BOSS).

Responsibilities

• Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing prospect follow-up.
• Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
• Work a structured administrative shift in the office each week, which may include evenings, weekdays, weekends, and/or holidays.
• Work assigned “Community Assistant On-Call” shifts, which may include weekdays, weekends, and/or holidays, at any point during the day, evening, and/or overnight.
• Participate fully in the Turn, Move-In, and Move-Out processes.
• Give leasing tours, answer leasing phone calls and process online inquiries.
• Fully and accurately complete a guest card for each prospective resident contact.
• Enter prospective resident information into the Salesforce leasing management system.
• Participate in orientation marketing, housing fairs, open houses, social media initiatives and other community events.
• Assist with the implementation of renewal marketing campaign elements, including renewal events.
• Enthusiastically assist with the implementation of off-site marketing efforts on campus, in the community, and at special events.
• Plan and execute social media strategies, creating and publishing content to a variety of platforms, and interacting with resident communities and/or identified target audiences.
• Project a favorable image of the community to achieve property objectives, public recognition, and a positive reputation.
• Assist in keeping the community clean by surveying common areas regularly for cleanliness, appearance, and working order.
• Immediately report any life safety hazard or maintenance concern encountered on the property.
• Become acquainted with residents, serving as a resource for residents and parents concerning the property, the local University/College, and the greater community.
• Enthusiastically participate in and promote ACC programming and initiatives.
• Respond to and document behaviors of residents that violate the law or the ACC lease agreement.
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.
• Encourage the respect and appreciation of individual differences.
• Mediate conflict and help residents to create a respectful living community.
• Exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents, and current residents and parents.
• Act as a resource for all customers when confronted with a customer service concern.
• Be familiar with general maintenance policies and procedures and be available to assist in after-hours maintenance emergencies.
• Place a high priority on availability for CA scheduling when considering other extracurricular opportunities.
• Attend and constructively contribute to all weekly staff meetings and any special/emergency meetings.
• Participate in all staff training and orientation.
• Participate in recruitment, selection, and training of new staff members as requested by the Manager.
• Maintain a professional attitude and manner in work relationships.
• Model and encourage a positive attitude among staff.
• Complete room/apartment inventories, key checks and common area inventories as assigned.
• Complete and submit required reports.
• Distribute materials and messages from or approved by the Manager in a timely manner.
• Facilitate the administration of the Community Service Survey.
• Accurately conduct student census as needed.
• Participate fully in the preparation and administration of Turn, Move-In, and Move-Out.
• Participate in the make-ready of units to include removing trash, assisting in identifying/documenting damages, assisting in cleaning, painting, assembling/moving furniture, and performing small repairs.
• Participate in the maintenance of the grounds, clubhouse, office, and other common areas.
• As directed/assigned, escort vendors throughout the community and stay with them until the project is finished.

Requirements

• A degree or certificate program must be in progress from an accredited college or university while in this position.
• Graduate, Bachelor's, or Associates degree or diploma in progress from an accredited college or university.
• Available to work regularly assigned office and on-call shifts - weekdays and weekends based on academic schedule availability.
• Periodically work events that may occur in the evenings and/or on weekends.
• Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Skills

• Customer service
• Sales
• Leasing
• Marketing
• Social media strategy
• Conflict mediation
• Teamwork
• Administrative tasks

Location

• The Castilian - Austin, TX

Work Type

• Part Time

Education Level

• Degree or certificate program in progress

About the Company

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities.
• We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership, and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash.
• No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
• Serve as an American Campus representative and liaison in all interactions.