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About the Role

Arlo Hotels, an independent lifestyle hotel, is seeking a dynamic Director of Operations passionate about people, driven by purpose, and clever in approach. This position leads day-to-day hotel operations and assists the General Manager in budgeting, planning, organizing, and directing all hotel services.

Responsibilities

• Treat guests with courtesy and respect.
• Display honesty and integrity.
• Conduct pre-shift meetings.
• Communicate effectively to staff through development reviews, training, departmental orientation, and monthly meetings.
• Motivate and develop team members.
• Create preventive maintenance programs for product consistency.
• Ensure a safe work environment.
• Act as an inspirational leader to motivate team members.
• Build strong partnerships with internal customers and outside vendors.
• Oversee and direct daily operations for Front Office, Maintenance, Housekeeping & Security departments.
• Coordinate daily with F&B Managers for seamless service.
• Direct, implement, and maintain a service and management philosophy.
• Design and implement training to exceed service and operational standards.
• Develop and implement strategies to ensure seamless service delivery while maximizing revenue and managing costs.
• Assist General Manager in budget development and maintain targeted goals within the budget.
• Develop and direct the performance of departmental managers and supervisors.
• Act as a leader and ambassador in maintaining the Arlo Team Member Culture.
• Assist in leading Safety Committee initiatives and Security provisions.
• Assist the General Manager in the protection and enhancement of all hotel assets.

Requirements

• A minimum of 3-5 years previous Director of Rooms, Director of Operations, and/or Assistant General Manager experience in a hotel environment.
• Intensive direct experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention, Engineering, and/or Food & Beverage.
• Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction.
• Previous experience managing third-party or leased space arrangements (e.g., food & beverage, valet, security).
• Strong financial acumen with the ability to partner with other departments to drive revenue and manage expenses.
• Proven ability to communicate professionally and tactfully in all interactions with guests and employees.
• Must obtain Fire Safety Director certification within 6-9 months of employment.

Skills

• Excellent communication skills
• Leadership skills
• Strong problem-solving skills
• Proactive
• Self-starter
• Teamwork
• Adaptability to change
• Ability to think clearly under pressure
• Negotiation skills
• Financial acumen

Location

• New York, NY

Work Type

• Full-time

Experience Level

• Director level
• 3-5 years experience

Salary/Compensations

• $120,000 - $130,000

About the Company

• Arlo Hotels is an independent lifestyle hotel.
• Arlo strives to create a sense of awe that leaves those they touch wanting more.