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About the Role

The Field Service Engineer provides advanced service and consultation for customer water treatment applications, performing troubleshooting and optimization to maintain high-quality standards and secure recurring business, customer satisfaction, and loyalty.

Responsibilities

• Provide in-depth advice on customer applications for optimal performance results.
• Perform consultative support for new installations and equipment calibrations, including remote monitoring and feeding technology.
• Service mechanical installations and ensure the performance and reliability of pumps, piping, chemical feed systems, storage tanks, and other connected systems.
• Maintain and develop customer and key stakeholder relationships alongside the sales account manager.
• Deliver customer technical training as required.
• Identify new business opportunities and transfer sales leads to sales teams.
• Provide comprehensive customer service reports according to RMC policies using RMC tools.
• Properly maintain all Company-owned equipment, including tools, instruments, safety equipment, and vehicles.
• Complete all administrative requirements, including basic skills/safety training courses.
• Manage inventory and supplies required at customer sites.
• Deliver upon service KPIs, including safety, productivity, and customer satisfaction.
• Secure conditions for safe operations according to existing RMC & Customer policies and procedures.
• Perform similar/related duties as needed.

Requirements

• Minimum of 3-5 years of maintenance water treatment or Waste Water industry related experience required.
• Expert level knowledge of water treatment fundamentals, practices, and terminology.
• Valid driver’s license.

Skills

• Excellent presentation, verbal, and written communication skills.
• Deep knowledge base in cooling, boiler, wastewater, and food sanitation.
• Proficient in the use of monitoring and diagnostic tools.
• Able to build professional customer presentations using MS Office tools.
• CRM software proficiency.
• Analytical skills.
• Problem-solving skills.
• Planning, priority setting, and time management skills.
• Ability to work autonomously.
• Ability to succeed in a fast-paced environment.
• Quality and detail-oriented.
• Teamwork.
• Transparency in communication.

Location

• Western NY

Work Type

• Remote
• Field

Experience Level

• 3-5 years

Education Level

• Bachelor’s degree in chemistry, engineering, or related field