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About the Role

Lantern is looking for a Client Marketing Manager to own our client reference and client advisory programs. This role will build and nurture an active pool of engaged client advocates to bring Lantern's story to life. The manager will coordinate between clients and Customer Success, surface advocacy opportunities, manage client requests, and ensure a seamless client experience. The ultimate goal is to deepen client relationships and leverage them for growth, driving pipeline, expansion revenue, and deal velocity.

Responsibilities

Own and grow Lantern's client reference program, building a strong, active pool of client advocates over time
Run Lantern's client advisory program, a recurring forum that keeps clients engaged and connected to relevant opportunities
Act as the key point of coordination for client requests, working in lockstep with Customer Success
Partner with Customer Success to accelerate upsell, expansion, and deal velocity across the client lifecycle
Build and maintain high-touch, hands-on client relationships that fuel pipeline and revenue growth

Requirements

Bachelor's degree or equivalent experience
7+ years of experience in B2B marketing, client marketing, or account/relationship management — ideally within healthcare or SaaS
Required proficiency in Salesforce, Highspot, and AI tools (Claude)
Proven experience managing external client relationships and partnering cross-functionally with Customer Success

Skills

Move Fast: Acting with urgency to respond to client and business needs
Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
Be Good with Numbers: both in how they articulate value propositions but also in how they measure and report success
Be Strategic Thinkers/Problem Solvers: both in how they work cross functionally, and also in how they build their function and supporting systems/processes
Be Customer Focused: always looking to understand, advocate for and improve how we engage with our prospects
Have High Energy and a Positive Outlook: infusing their engagement with prospects and internal teams with positive energy to help achieve our joint goals

Location

New York, NY

Work Type

Travel Required

Experience Level

7+ years of experience

Education Level

Bachelor's degree or equivalent experience

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Short & Long Term Disability
Life Insurance
401k with company match
Paid Time Off
Paid Parental Leave

About the Company

Lantern is the specialty care platform connecting people with the best care when they need it most.
Lantern curates a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more.
Lantern delivers excellent care with significant cost savings to employers and their workforces.
Lantern pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey.
Lantern provides convenient access to specialists nationwide.
Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.
Learn more about us at lanterncare.com.

Equal Opportunity

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.