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About the Role

Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.

Responsibilities

• Assist Managers in supervising multiple food service units.
• Supervise the production of menu items and recipe adherence.
• Ensure completion of cash readings.
• Manage associates, schedule staff working hours, hire, and train employees.
• Resolve labor relations issues.
• Track and produce reports on weekly inventories, sales revenue, labor, and food cost.
• Communicate positively with patrons and address their issues promptly.
• Ensure strict compliance with Quality Assurance and Health and Safety Program, Occupational Health and Safety Act, and WHMIS regulations.
• Coordinate workplace inspections and WHMIS training.
• Promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in food preparation.

Requirements

• At least one year of strong operation food industry management experience.
• Tim Hortons Experience is necessary.
• Quesada experience is an asset.
• Comprehensive health and safety knowledge and training.
• Knowledge of retail food services.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.

Skills

• Supervisory skills
• Motivation
• Leadership
• Employee relations
• Customer service
• Communication (written and verbal)
• Microsoft Office

Experience Level

• At least one year of strong operation food industry management experience

Salary/Compensations

• Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity.
• Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process.

About the Company

• We are committed to offering competitive compensation and comply with all applicable pay transparency legislation.

Equal Opportunity

• Canadian work experience is not a requirement for this role.
• Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.