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About the Role

You are the foundation of our organization's success. You are an expert in creating a world-class guest experience in our shops. You deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assist with re-stocking products and assist clients with product sales and returns.
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance.
• Support the Skin Therapists to ensure a successful check-in and check-out process.
• Work cohesively with all Heyday staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires.

Requirements

• Outstanding customer service and problem-solving skills
• Ability to prioritize and multi-task within a fast-paced environment
• Able to initiate tasks and perform duties without direction
• Excellent communication skills.
• Friendly and professional phone and email etiquette
• Superior organizational skills
• Flexibility to work weekends, opening shifts, and closing shifts

Salary/Compensations

• Competitive Hourly Wage

Benefits

• Membership and Product Commission
• Discounted facials
• Friends & Family Discount on Services
• 35% Product Discount
• Training and growth opportunities

About the Company

• We’re Heyday, a fast-growing skincare brand transforming the facial experience—and we’re just getting started.
• With over 1 million facials performed over the past ten years, we’ve proven that personalized skincare and consistency are key to unlocking progress.
• But at Heyday, it’s not just about skin. It’s about building a community of passionate professionals dedicated to helping others feel confident and empowered on their skin journey.
• We’ve been named Best Facial by New York Magazine and Cosmopolitan , but the real win is creating an inspiring, growth-oriented workplace for our team.
• Whether you’re an esthetician, shop leader, or part of our corporate team, you’ll be surrounded by people who are as driven, caring, and innovative as you are.
• At Heyday, we’re always looking ahead—because the best is yet to come. Ready to be part of what’s next?