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About the Role

As an Experience Design Senior Associate in Private Bank, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers. Seeking a UX Designer focused primarily on internal digital marketing applications that enable teams to plan, create, publish, and optimize content and campaigns. In addition, you will support design innovation for the Private Bank public website, helping evolve new experiences, templates, and interaction patterns that keep the site modern, consistent, and brand-right.

Responsibilities

Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
Lead UX design for internal digital marketing applications, translating stakeholder needs into end-to-end experiences (workflows, user flows, wireframes, prototypes, and high-fidelity designs)
Simplify complex internal workflows (e.g., campaign intake, content authoring, approvals, publishing, QA, and measurement) by identifying pain points and designing elegant, scalable solutions
Design and deliver user journeys, reusable UX patterns/components, and high-fidelity mockups optimized for usability and consistency across tools and teams
Leverage new AI technologies to accelerate discovery and delivery (e.g., rapid prototyping, concept exploration, summarizing insights, generating variations for testing), while maintaining strong quality, governance, and user-centric decision-making
Collaborate with Engineering and platform product owners to ensure designs are feasible, accessible, and implemented with quality and support design QA through delivery
Support multiple initiatives simultaneously, prioritizing work based on impact, effort, ROI, and business value

Requirements

3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
Strong foundation in user-centered design, including research synthesis, usability testing, heuristic analysis, rapid prototyping, and accessibility considerations
Excellent communication skills—able to explain design rationale, align stakeholders, and collaborate with cross-functional teams (Product, Marketing, Engineering, Content, Analytics)
Strong visual design instincts (layout, hierarchy, typography) and ability to design within established brand systems
Proficiency with design tools including Figma (and familiarity with Adobe tools)
Ability to work with geographically distributed teams and drive clarity from ambiguous requirements
Working knowledge of inclusive design and accessibility best practices
Experience designing for or partnering closely with content management systems; Adobe Experience Manager (AEM) preferred
Understanding of front-end constraints (HTML/CSS) and component-based implementation
Familiarity with analytics-informed design and experimentation (e.g., A/B testing) to measure and improve outcomes
Familiarity and application with ADA/Accessibility standards
Experience contributing to or governing design systems and reusable component libraries
Practical experience using AI-assisted design/research workflows to increase speed and quality (within organizational policies and controls)

Skills

Figma
Sketch
Adobe Creative Suite
Information Architecture
Storyboarding
User-Centered Design
Inclusive Design Principles
Accessibility Guidelines
Assistive Technologies
Research Synthesis
Usability Testing
Heuristic Analysis
Rapid Prototyping
Communication Skills
Visual Design
Layout
Hierarchy
Typography
Brand Systems
Adobe Experience Manager (AEM)
HTML/CSS
Component-Based Implementation
Analytics-Informed Design
A/B Testing
ADA/Accessibility Standards
Design Systems
AI-Assisted Design/Research Workflows

Location

Remote
Hybrid
Onsite

Work Type

Full-time

Experience Level

Senior Associate
3+ years

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans