Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Phillips & Associates seeks an intake specialist to answer calls and follow up with potential clients during the weekend. The intake specialist will be responsible for handling a large volume of incoming leads. We are looking for a team player with outstanding interpersonal and communication skills who is self-motivated, professional, capable of managing their work load while prioritizing tasks.
Responsibilities
- Handle a large number of incoming leads (via phone, email, texts, etc.).
- Handle a large number of follow-up calls, emails, and texts.
- Handle phone calls in a professional and friendly manner.
- Collect and store potential clients information.
- Collect facts from potential clients and send to attorneys for evaluation.
- Assist attorneys in scheduling appointments with potential clients.
- Send e-retainers to potential clients using AssureSign.
- Provide outstanding customer service and support.
- General administrative support.
Requirements
- Previous experience in a law firm highly preferred.
- Previous experience in employment law highly preferred.
- Customer service experience
Skills
- Proficient in Dropbox and Microsoft Office, including Word, Excel, PowerPoint, One Drive, and OneNote.
- Exceptional interpersonal and communication skills.
- Detail oriented
Location
- Remote
- NYC office for training
Work Type
- Remote
- Part-time
- Weekend
Education Level
- Bachelor’s degree highly preferred.
About the Company
- Phillips & Associates has established itself as the go-to law firm in New York for victims of sexual harassment and discrimination.
- Phillips & Associates was selected as one of the “10 Best Employment & Labor Law Firms” in New York” by the American Institute of Legal Counsel.
- Many of our attorneys have achieved “best of” status in employment law.
- We only represent plaintiffs, not employers or management.
Equal Opportunity
- Phillips & Associates is an equal opportunity employer.
- We value a diverse workforce and an inclusive culture.
- Phillips & Associates encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, and veteran status.