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About the Role
The Assistant Management Executive (AME) supports the Management Executive (ME) in the day-to-day administration and operations of cooperative and condominium communities. This role provides essential assistance in ensuring exceptional service delivery to Boards, residents, and vendors, while maintaining compliance with governing documents, company policies, and applicable city, state, and federal regulations. The AME position serves as a foundational role for learning the business of cooperative and condominium property management, contributing to smooth property operations while gaining hands-on experience with AKAM’s premium service philosophy, operational standards, and internal management systems.
Responsibilities
- Support Executives with property-level administration, resident communication, and task coordination.
- Respond to resident inquiries within 24 hours in a timely, polite, and service-focused manner.
- Assist the board, Resident Manager, and ME with vendor coordination and communication.
- Maintain accurate trackers for property features, memberships, access controls, and arrears for Board Meeting packets and project updates.
- Assist in tracking service requests and maintenance tasks.
- Perform monthly arrears tracking and communicate with shareholders/owners.
- Support the Management Executive in preparing Board meeting materials by compiling reports and providing updates.
- Coordinate annual meetings, including scheduling, participant distribution, notice delivery, attendance documentation, and result certification.
- Attend board and annual meetings, take minutes, and follow up on action items.
- Maintain positive and professional relationships with board members, residents, and vendors.
- Serve as a liaison to ensure effective communication between management, building staff, and residents.
- Maintain organized records and digital files in Sharepoint folders, using standard nomenclature.
- Draft resident correspondence and deliver via the building's communication methods.
- Work with the Resident Manager on new staff applications and coordinate payroll onboarding.
- Process and track alteration/decorating agreement submissions, review with property engineer/architect, and ensure completion and closure of permits.
- Take initiative on assigned projects and follow up without prompting.
- Perform additional tasks as assigned based on learning objectives and building needs.
Requirements
- Minimum of 2 years college or Associate’s Degree.
- Minimum 5–7 years of experience managing luxury residential or mixed-use buildings.
- Strong leadership and team development skills.
- Proficiency in property management systems and financial reporting.
- In-depth knowledge of NYC codes, compliance agencies, and labor environments.
- Excellent communication, organization, and conflict-resolution skills.
- Ability to manage multiple priorities in a fast-paced, high-expectation environment.
- Minimum of 3 days a week in corporate office (pending on capacity).
Skills
- Yardi – basic data entry and reporting.
- Fresh Service – submitting and monitoring internal service requests, and check requests.
- SharePoint – document management and record keeping.
- Microsoft Outlook, Excel, Word – communication lists, and templates.
- Building Link or Email distribution – resident updates, memos, Financial Statements distribution.
- Monday.com – project tasks tracking and status updates.
- Avid – accounts payable system.
- Site-Compli – working knowledge for NYC market.
- Attention to detail.
- Professionalism.
- Willingness to learn.
- Positive, team-focused attitude.
- Reliability.
- Proactiveness.
- Openness to feedback and mentorship.
Location
- FL
Work Type
- Onsite
Experience Level
- 5-7 years
Education Level
- Associate's Degree
About the Company
- AKAM’s premium service philosophy, operational standards, and internal management systems.