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About the Role

As the first point of contact for patients in an ambulatory setting, you will play a crucial role in providing exceptional customer service and ensuring a smooth patient experience. This role is vital for maintaining high-quality, patient-centered care within the Oral Oncology department.

Responsibilities

• Greet and check in patients, verify demographics, check insurance eligibility, and collect payments.
• Answer and direct phone calls, addressing patient inquiries and redirecting urgent clinical matters.
• Schedule patient appointments, manage the appointment calendar, and handle rescheduling or cancellations.
• Verify patient insurance information and process authorizations.
• Assist with patient registration and data entry.
• Maintain accurate patient records in the EMR system and manage paper files.
• Ensure patient confidentiality in compliance with HIPAA regulations.
• Participate in staff development and meetings.
• Provide excellent customer service with professionalism and strong interpersonal skills.
• Perform other duties assigned by management.

Requirements

• 1-2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service is strongly preferred.

Skills

• Knowledge in Electronic Medical Records (EMR) and other medical office software
• Strong organizational and time management skills with the ability to prioritize tasks
• Knowledge of medical terminology and basic healthcare procedures
• Strong customer service skills

Location

• 462 Grider Street, Buffalo NY 14215

Work Type

• Full-Time
• Monday–Friday, 8:00am-4:00pm

Experience Level

• 1-2 years

Education Level

• High School diploma or equivalency

Salary/Compensations

• $18.00-$20.50 per hour

Benefits

• Generous PTO
• Paid holidays
• Top-tier medical coverage with low premiums and full deductible coverage through an HRA
• Dental insurance
• Vision insurance
• Life insurance

About the Company

• Grider Support Services, LLC. is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.

Equal Opportunity

• Grider Support Services, LLC. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.