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About the Role
As the Cabinetry Quarterback, your mission is to drive net-new revenue, portfolio upgrading, and elite client experiences by working side-by-side with local builders, homeowners, and our internal showroom operations. You will foster an uber-positive environment where a winning attitude is infectious, and design bottlenecks are actively heard and resolved. You serve as the critical final check that keeps local builders on schedule with products they are proud to stand behind. You will audit project quotes and order acknowledgments, passionately protecting our margins and preventing profit leakage, directly fueling our profit-sharing program and growing our ESOP value for the entire team.
Responsibilities
- Consult with builders and homeowners to curate cabinetry and countertop offerings, acting as a trusted advisor.
- Utilize specialized software to generate accurate quotes, process orders, cross-reference vendor acknowledgments, and manage shipping documentation.
- Prospect and secure relationships with local builders, finding strategic ways to make their businesses more profitable.
- Execute a "48-hour solution resolution" policy for any service or field issues.
- Assist walk-in customers, answer phone inquiries, and maintain an organized, welcoming design environment.
Requirements
- Drive net-new revenue, portfolio upgrading, and elite client experiences.
- Foster a positive environment where a winning attitude is infectious.
- Resolve design bottlenecks.
- Ensure kitchen, bath, and living space transformations are technically precise.
- Audit project quotes and order acknowledgments.
- Protect margins and prevent profit leakage.
- Contribute to profit-sharing program and ESOP value growth.
- Minimize ordering errors, vendor re-orders, or credits due to measurement and software input mistakes.
- Adhere to the "48-hour solution resolution" standard for client service claims.
- Participate in team training milestones.
- Support walk-in traffic.
- Align with the "Supply. Happiness." mission.
Skills
- Consultative Design
- Selection Curation
- Software Utilization
- Order Processing
- Vendor Acknowledgment Cross-referencing
- Shipping Documentation Management
- Lead Generation
- Business Development
- Problem Resolution
- Customer Service
- Sales Volumetry
- Design Accuracy
- Order Accuracy
- Service Velocity
Location
- Wisconsin
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Not specified
Benefits
- ESOP Shares
- Profit Sharing
- 401k
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Fitness Reimbursements
- Employee Assistance Program (EAP)
- Immediate Paid Time Off (Holiday and Vacation)
- Scholarship Program
- Annual Charity Match
- Birthday PTO
- Product Discounts
About the Company
- Drexel is a Team Member-owned and community-driven company with six retail hubs and three manufacturing plants across Wisconsin.
- Drexel has been a Top Workplace every year since 2011.
- Drexel hires for heart and trains for skill.
- Team members are owners.
Equal Opportunity
- Not specified