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About the Role
The Intake Specialist serves as the initial point of contact for individuals seeking services or information from Disability Rights Texas (DRTx). This role is responsible for gathering and assessing information from applicants, determining eligibility and service priorities, and providing appropriate information, referrals, and short-term assistance. Working under the direction of a Supervising Attorney or Deputy Director, or their designee, the Intake Specialist conducts interviews, documents case information, and supports the delivery of timely, accurate, and client-centered services. This position requires sound judgment, professionalism, and the ability to communicate effectively, both verbally and in writing, with individuals from diverse backgrounds, including persons with disabilities.
Responsibilities
- Conduct intake interviews with applicants via telephone, virtual platforms, written correspondence, and/or in person.
- Gather, assess, and document accurate and complete information to determine eligibility, case priority, funding source, and level of services.
- Provide appropriate information, referrals, and short-term assistance consistent with organizational policies and program priorities.
- Communicate clearly and effectively with applicants, clients, staff, and external stakeholders regarding services and processes.
- Maintain accurate, timely, and thorough documentation in case management systems and related records.
- Provide follow-up, documentation, and coordination with supervising attorneys.
- Manage a short-term caseload.
- Apply relevant laws, regulations, policies, and program requirements in assessing and responding to requests for services.
- Handle sensitive or challenging interactions with professionalism, sound judgment, and composure.
- Prioritize workload and manage multiple tasks to meet established deadlines and service expectations.
- Collaborate with team members and other departments to ensure effective service delivery.
- Participate in outreach and training activities.
- Participate in ongoing training and professional development to maintain and enhance knowledge of disability rights and related issues.
- Perform other job-related duties as assigned, consistent with the scope and level of the position.
Requirements
- Bachelor’s degree in Social Work, Education, Psychology, Rehabilitation Counseling, Disability Studies, Social Services, or a related field and two (2) years of relevant experience working with individuals with disabilities; or Four (4) years of equivalent related experience.
- Spanish bilingual proficiency (written and spoken).
- Knowledge of disability-related issues, or the ability to acquire such knowledge within a reasonable period of time.
- Ability to communicate effectively with individuals using a variety of communication methods, with or without reasonable accommodation.
- Ability to accurately gather, analyze, and document information in a timely manner.
- Ability to use data collection system, case management programs and word processing programs.
- Ability to manage multiple priorities and meet deadlines in a dynamic work environment.
- Ability to work both independently and collaboratively within a team environment.
- Strong organizational skills, attention to detail, and follow-through.
- Demonstrated professionalism, sound judgment, and commitment to service excellence.
- Proficiency in basic computer applications, including word processing, email, and data entry systems.
- Proficiency in American Sign Language (ASL).
- Prior experience in an intake, call center, or client services environment.
- Familiarity with legal or advocacy services related to disability rights.
Skills
- Spanish bilingual proficiency (written and spoken)
- Proficiency in American Sign Language (ASL)
- Basic computer applications (word processing, email, data entry)
- Data collection systems
- Case management programs
- Word processing programs
- Organizational skills
- Attention to detail
- Follow-through
- Professionalism
- Sound judgment
- Service excellence
Location
- Austin
- Houston
- Fort Worth
Work Type
- In-office
Experience Level
- Two (2) years of relevant experience working with individuals with disabilities
- Four (4) years of equivalent related experience
Education Level
- Bachelor’s degree in Social Work, Education, Psychology, Rehabilitation Counseling, Disability Studies, Social Services, or a related field
About the Company
- Disability Rights Texas (DRTx) is the designated protection and advocacy system for people with disabilities in Texas.
Equal Opportunity
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.