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About the Role

In this role, you will be the lead subject matter expert for audit and control measures within the Incentive Compensation Delivery programs. You will ensure adherence to compensation standards, mitigate risk, and verify conformity to regulatory standards. You will also investigate and resolve inquiries and disputes related to compensation processing outcomes and escalations.

Responsibilities

• Develop deep knowledge of Compensation Programs and Operational Guidelines, providing expert advice on complex case process execution.
• Implement and sustain processes that uphold data integrity, promote efficiency, and mitigate risk.
• Prepare and validate monthly, quarterly, and annual compensation files for timely and accurate processing and payment.
• Investigate and respond to inquiries from the sales force and business partners within established service delivery standards.
• Execute quality assurance by conducting in-depth audits of complex files/reports in accordance with policy, program, and procedural guidelines.
• Provide audit results and insights to management.
• Raise and track issues and conflicts that compromise advisor experience, compensation delivery accuracy, operational delivery targets, and Service Level Agreements (SLAs).
• Escalate issues to management as required.
• Apply adjustments to previously processed compensation transactions when errors are uncovered.
• Review escalations and manage outcomes in alignment with pertinent procedures, involving relevant stakeholders.
• Provide subject matter expertise and consultative support to business and technical partners on initiatives and ad hoc requests.
• Recommend procedural and operational enhancements for continuous improvement.
• Support management in elevating team performance by sharing learnings and best practices.

Requirements

• Experience working in a service operations environment.
• Proven ability in building rapport and maintaining client relationships while working independently and as part of a team.
• Ability to operate efficiently within a framework of deadlines, task priorities, and adjustments to work schedules to meet business targets.
• Desire to build exceptional client experiences and a passion to help partners & advisors meet their needs and resolve their concerns.
• Experience with working on projects/initiatives & issue resolution and conducting investigations.
• Demonstrated time management, organizational, and problem-solving skills.

Skills

• Compensation Management
• Critical Thinking
• Customer Service
• Data Gathering Analysis
• Decision Making
• Detail-Oriented
• Long Term Planning
• Operational Delivery
• Time Management
• Workforce Analytics
• Microsoft Excel
• Microsoft Access
• French

Location

• ROYAL BANK PLAZA, 200 BAY ST:TORONTO
• Toronto
• Canada

Work Type

• Full time
• Salaried

Benefits

• Leaders who support your development through coaching and managing opportunities.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.

About the Company

• Incentive Compensation Delivery (ICD) delivers variable-based compensation across 37 different professional sales roles representing 13,000 employees across Personal & Commercial Banking and Wealth Management in North America.
• The team is comprised of over 75 employees responsible for the administration, service, reporting, statement production and payment processing of over $3 billion in compensation annually.
• At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
• We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
• Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
• RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
• Expand your limits and create a new future together at RBC.
• Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Equal Opportunity

• We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
• Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
• RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.