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About the Role
Spadina Animal Hospital is seeking a proactive, experienced, and compassionate Veterinary Receptionist to join their team part-time. This role is ideal for someone looking to build meaningful client relationships, stay engaged in a fast-paced environment, and feel supported by a close-knit team.
Responsibilities
- Greet clients and patients with warmth, compassion, and professionalism.
- Answer incoming calls and respond promptly to voicemail messages.
- Schedule appointments and efficiently manage a multi-doctor calendar.
- Check patients in and out while ensuring client and patient information remains accurate.
- Collect payments, process invoices, and review treatment estimates with clients.
- Manage medical record requests, appointment reminders, and routine administrative tasks.
- Handle client concerns with empathy and professionalism, escalating issues when appropriate.
- Make outbound calls, texts, and emails to confirm appointments and follow up on patient care.
- Maintain accurate patient records and document all client communications.
- Support teammates with additional tasks to help each day run smoothly.
Requirements
- Previous experience as a Veterinary Receptionist is required.
- Excellent client service and communication skills.
- Comfort learning and using veterinary practice management software, especially Avimark.
- Strong attention to detail when maintaining patient records and documenting client communications.
- Outstanding organizational and multitasking abilities.
- The ability to remain calm, compassionate, and professional in a fast-paced environment.
- A proactive attitude and willingness to jump in wherever needed.
- A positive, team-first mindset that contributes to a supportive and upbeat culture.
Skills
- Client communication
- Veterinary practice management software
- Attention to detail
- Organizational skills
- Multitasking abilities
- Calmness under pressure
- Compassion
- Professionalism
Location
- Downtown Toronto between Chinatown and the Fashion District
Work Type
- Part-time
- Three-day work week
Experience Level
- Previous veterinary receptionist experience required
Education Level
- High school diploma or equivalent
Benefits
- Competitive pay
- Tuition support
- Referral bonuses
- Team-based rewards
- Medical, dental, and vision coverage
- Generous paid time off
- WSIB coverage
- Employee pet discounts
- Continuing education allowance
- Access to extensive free continuing education
- Mentorship
- Career support
- Uniform allowance
- Guaranteed lunch breaks
- Paid holidays
- No nights
- Rotating Saturdays
- No Sundays
- Supplemental insurance, including disability and life insurance (full-time only)
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Annual license reimbursement (full-time only)
- VTNE exam fee reimbursement (full-time only)
- Employee Assistance Program
About the Company
- Spadina Animal Hospital is a three-doctor, small-animal practice caring for dogs, cats, and the people who love them.
- Diversity, equity, inclusion, and belonging are core values at Spadina Animal Hospital and Vetcor.
- We are committed to creating and sustaining an inclusive, equitable, and welcoming environment for all employees.
- We believe every team member contributes to our diversity by sharing unique perspectives and life experiences.
- We are proud to foster a workplace where everyone can bring their authentic selves, feel a deep sense of belonging, and be empowered to reach their fullest potential.
Equal Opportunity
- Spadina Animal Hospital and Vetcor are equal opportunity employers.
- We do not discriminate based on race, colour, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, or any other legally protected status.