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About the Role

Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all administrative tasks associated with patient check-in.

Responsibilities

• Open front office and perform all associated duties.
• Welcome, greet, and assist patients courteously and professionally.
• Schedule patient appointments accurately and efficiently using the computer system.
• Answer incoming telephone calls, provide information, or route calls as needed.
• Register patients by accurately entering demographic and insurance information into the electronic medical system.
• Verify and ensure completeness of patient registration documentation.
• Verify and enter patient data into the electronic medical system.
• Review and verify patient insurance coverage using online resources.
• Explain payment options, including sliding scale fees, Medicare, Medicaid, and other payment assistance.
• Collect deposits or co-payments/deductibles prior to patient being seen by the provider.
• Perform closing and end-of-day processes, including daily posting of collected monies and balancing the drawer for deposit.
• Utilize clinic software systems, including i2i, Tableau, Vital Interactions, Patient Portal, and check-in kiosks.
• Run Vital Interaction reports and follow up on appointments needing confirmation and no-shows.
• Collaborate with nursing, provider, medical assistant, and extended care teams for smooth patient flow and reduced cycle time.
• Assist the clinical care team in closing gaps in care by notifying patients of services due.
• Scan medical documents into the EMR system with the HIM department.
• Notify appropriate personnel of emergencies, messages, and patient arrivals.
• Document and communicate patient concerns to the site triad leadership team.
• Work assigned hours, including occasional hours outside of regularly scheduled times and weekends.
• Participate in meetings and trainings, adhering to company policies and procedures.
• Maintain confidentiality of all patient, clinical, and company information, adhering to HIPAA guidelines.
• Perform all duties ethically, consistent with the I Promise statement.
• Perform other job-related duties as assigned.

Requirements

• Knowledge of healthcare office concepts, practices, policies, and procedures.
• Knowledge of insurance verification procedures.
• Knowledge of Microsoft Office Applications (Word, Excel, Outlook).
• Knowledge of HIPAA and Joint Commission guidelines and regulations.
• Skilled in providing exceptional customer service.
• Skilled in verbal and written communications, including telephone and email etiquette and documentation.
• Skilled in working independently in a fast-paced, multi-task clinical environment, as well as part of a team.
• Skilled in effective problem-solving techniques.
• Ability to work in a self-directed, organized manner.
• Ability to multitask while maintaining strong attention to detail and accuracy.
• Ability to present information consistently, organized, and accurately.
• Ability to demonstrate flexibility and ingenuity in response to change.
• Ability to develop and maintain effective working relationships across the organization and with external customers.
• Ability to maintain confidentiality.

Skills

• Customer Service
• Verbal Communication
• Written Communication
• Telephone Etiquette
• Email Etiquette
• Documentation
• Independent Work
• Teamwork
• Problem Solving
• Organization
• Multitasking
• Attention to Detail
• Accuracy
• Flexibility
• Adaptability
• Interpersonal Skills
• Confidentiality

Location

• Clinic

Work Type

• Full-time

Experience Level

• At least one year of demonstrated experience in an administrative position.

Education Level

• High School Diploma or Equivalent