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About the Role

The Director of Food & Beverage is responsible for coordinating, supervising, and directing all property food and beverage operations. This role maintains a profitable F&B department with high-quality products and service levels, markets ideas to promote business, reduces employee turnover, and manages revenue and payroll budgets while meeting productivity goals and maintaining quality.

Responsibilities

• Supervise all F&B personnel.
• Respond to guest complaints in a timely manner.
• Prepare the F&B budget and monitor department performance.
• Monitor industry trends to maintain competitive and profitable operations.
• Coordinate and monitor all phases of Loss Prevention in the F&B department.
• Prepare and submit required reports in a timely manner.
• Organize and conduct department meetings.
• Monitor quality of service and product.
• Cooperate in menu planning and preparation.
• Ensure timely purchase of F&B items within budget.
• Oversee operations of the employee cafeteria.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Ensure departmental compliance with SOPs.
• Ensure the training of department heads on SOPs, report preparation, and technical job tasks.
• Attend and/or conduct departmental and hotel training.
• Interview candidates for front-of-house F&B positions and follow hiring approval standards.
• Conduct and/or attend all required meetings, including pre-convention and post-convention meetings.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Requirements

• At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and 4 or more years of related experience.
• Proficient in Windows, company-approved spreadsheets, and word processing.
• Knowledge of F&B preparation techniques, health department rules and regulations, and liquor laws and regulations.
• Ability to work long hours when required.
• Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Effective verbal and written communication skills with all levels of employees and guests.
• Ability to listen, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Effective problem-solving skills, including anticipating, preventing, identifying, and solving problems.
• Ability to understand and evaluate complex information, data, etc., from various sources.
• Ability to maintain confidentiality of information.
• Maintain a warm and friendly demeanor at all times.

Skills

• Food & Beverage operations
• Budgeting and financial monitoring
• Staff supervision and training
• Guest complaint resolution
• Industry trend analysis
• Loss prevention
• Reporting
• Menu planning
• Purchasing
• Employee cafeteria operations
• Liquor laws and regulations
• Health and sanitation regulations
• Standard Operating Procedures (SOPs)
• Microsoft Windows
• Spreadsheets
• Word processing
• Verbal communication
• Written communication
• Active listening
• Multitasking
• Prioritization
• Problem-solving
• Data evaluation
• Confidentiality

Location

• Manhattan, New York

Work Type

• Full-time

Experience Level

• Director

Education Level

• 4-year college degree
• 2-year college degree

About the Company

• Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
• With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
• Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
• The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
• With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.