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About the Role

Helio Health is seeking a dependable and detail-oriented Counselor Aide for the Child and Adolescent Outpatient Clinic. This primarily administrative role supports clinic operations by assisting with caseload management, documentation, communication, and administrative tasks, with minimal client interaction.

Responsibilities

• Support counselors with caseload management, outreach and engagement efforts, data input and tracking, and administrative follow-up tasks.
• Prepare and send communications to counselors, clients, and families via mail and email.
• Maintain accurate records, databases, and electronic documentation systems.
• Assist with scheduling, coordination, and other administrative functions as needed.
• Monitor and report outstanding tasks to support compliance and workflow efficiency.
• Perform additional clerical and administrative duties that support the counselors and overall clinic operations.
• Maintain confidentiality and adhere to all agency policies, procedures, and HIPAA requirements.
• Participates in program administrative and clinical committees as assigned.
• Represents the agency to the community.

Requirements

• High School Diploma/GED required.
• Customer service and/or human services experience preferred.
• Valid NYS Driver’s License, based on service settings.

Location

• Main outpatient clinic location

Work Type

• Full-time
• In-person

Education Level

• High School Diploma/GED

Salary/Compensations

• $19-$21 per hour

Benefits

• Health insurance including dental and vision for employees and families.
• Paid Vacation and Sick leave - No Waiting Period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company paid short-term disability insurance.
• Company sponsored life insurance.
• Employee Assistance Program (EAP).
• Sign-On incentive up to $1,500!

About the Company

• Helio Health is one of Central NY’s premier behavioral healthcare providers.

Equal Opportunity

• Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.