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About the Role
The Licensed Optician delivers the brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high quality eyewear which exceeds our customers’ expectations.
Responsibilities
- Welcome all customers and set expectations.
- Custom fit glasses and precisely place prescriptions in lenses.
- Act as a leader in optical acumen.
- Take and record measurements, accurately adjust/fit eyewear with attention to detail, and ensure finished eyewear meets standards and customer needs.
- Assist the team with complex product needs and prescriptions.
- Utilize technology accurately and thoroughly despite time pressure and customer volume.
- Demonstrate exceptional product knowledge and use of appropriate tools.
- Proactively explore the root cause of issues, think forward, and ensure customers are satisfied and expectations are exceeded.
- Demonstrate solution-driven problem solving.
- Multi-task, prioritize, and manage time with competing priorities.
- Strive to achieve exceptional results on Brand KPIs and competencies.
- Take pride in store appearance and help keep the store clean, attractive, and organized.
- Inform management of safety opportunities and demonstrate safe work practices.
- Be resourceful and self-motivated with a desire for continual learning, improvement, and results.
- Adhere to company policies and procedures, including discounts, promotions, and inventory management.
Requirements
- High School graduate or equivalent.
- State Licensure.
- Optical dispensing experience.
- Strong customer service skills: communicator, listener & team builder.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills – ability to use and carry an iPAD/tablet.
- Familiarity with POS, computers & calculators.
- Embrace new technology and change.
Skills
- Customer service
- Communication
- Listening
- Team building
- Product knowledge
- Basic math
- Fashion trends awareness
- Selling
- POS systems
- Computer proficiency
- Calculator proficiency
- Adaptability to new technology and change
Location
- Store # 000617 LensCrafters
Work Type
- Full-Time
Experience Level
- Previous customer service & retail experience (Preferred)
Education Level
- High School graduate or equivalent
- State Licensure
Salary/Compensations
- Competitive bonus and/or commission plan
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Various employee discounts
About the Company
- LensCrafters is a place for visionaries with a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
- LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions.
- Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
- Native Americans in the US receive preference in accordance with Tribal Law.