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About the Role

Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment. Be the "face" of one of our outpatient or hospital facilities and use your administrative skills to impact the lives of our patients and their families. As a secretary/receptionist at Fresenius Kidney Care, you will be an integral part of a cross-functional team, providing administrative support to maintain clinic operations and provide the best customer care for patients living with kidney disease.

Responsibilities

Answering telephone and routing calls to the appropriate person
Professionally greet all patients and guests
Maintain a professional environment at all times
Monitor the reception and waiting areas
Distribute incoming mail
Obtain necessary signatures to ensure the efficient processing of admissions data
Ensure all aspects of patient confidentiality are maintained at all times
Maintain accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
Prepare medical records for facsimile or mail related to travel, transplant, disability and others
Organize travel for patients by contacting and providing requested medical records
Coordinate with transient patient paperwork
Coordinate transfer placements and confirmations along with Clinical Manager
Confirm admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning
Assist with medical appointment referrals and scheduling
Assist with transportation coordination and referrals
Ensure data entry has been completed for Crown Web related to ESRD 2728, ESRD 2746 and PART
Monthly insurance card scanning
Set up and maintain filing systems and basic databases as applicable
Complete forms and reports as required by the various company offices and outside vendors and agencies
Prepare purchase orders using the appropriate software application
Assist with department/facility accounts receivable and accounts payable functions and responsibilities as needed
Maintain inventory of necessary office supplies
Assist in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc.)
Assist in the collection of Patient Demographic Information and Continuous Quality Improvement Data
Assemble, file and maintain patient medical records
Print patient schedule and pull patient charts daily
Arrange for package pickup and delivery
Assist with month-end reporting requirements
Participate in collaboration sessions such as center/team huddles and staff meetings
Attend education and training sessions as appropriate and apply key learnings

Requirements

Minimum 6 months relevant experience without a degree
1-2 years related experience preferred
Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred
Good verbal communication skills
Pleasant telephone manner

Skills

Knowledge of office procedures
Proficient in Microsoft office applications
Ability to adapt to supporting software applications
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Strong organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude

Experience Level

Minimum 6 months relevant experience
1-2 years related experience preferred

Education Level

High School Diploma or GED required

Salary/Compensations

$17.00 - $28.00 per hour

About the Company

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Equal Opportunity

Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors