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About the Role

This role involves providing daily onsite technology support to users in the NYC office, monitoring IT system health, and preparing data for decision-making processes. The position requires frequent interaction with other teams and relies on experience to manage complex tasks and achieve goals.

Responsibilities

• Provide daily onsite technology support to users in the NYC office.
• Monitor service delivery and IT health of the environment.
• Prepare, analyze, summarize, and present data in appropriate formats for decision-making.
• Engage in frequent contact with teams outside of the normal work group.
• Uphold GM's values and cultural behaviors.
• Support Windows and Mac desktops and laptops for onsite and remote users.
• Support local Video Conference systems.
• Address basic WiFi and Network issues for users.
• Support file shares for local users.
• Provide onsite support up to 5 days a week.
• Provide onsite and remote support for Windows and Mac systems.
• Support new user onboarding by coordinating hardware needs and deploying solutions.
• Assist with running local video conference meetings as requested.
• Support local executives when they are onsite.
• Perform occasional travel (2-4 times a year) to other sites as needed.

Requirements

• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• Training, education and/or experience in Computer Operations.
• At least 5 years of increasingly complex technical IT Support/Trouble Shooting across Mac and Windows, video conference and basic networking issues.
• High level of analytical ability where problems are unusual or difficult.
• High level of interpersonal skills used to work effectively with others, motivate employees, and elicit work output.
• Well-developed oral and written communication skills including experience creating clear work instructions and documentation.
• Knowledge and understanding of Corporate/unit policies and procedures.
• Demonstrated technical and professional skills in job-related area.
• Knowledge of computer software and hardware in an enterprise environment.
• Experience with enterprise support tools like Ansible, Chef, Intune and JAMF.
• Experience with Mac support (laptops, tablets and cell phones).
• Experience with Windows hardware platform (Desktop, laptop, thin clients and tablets).
• Experience troubleshooting both common enterprise software on a variety of hardware as well as custom written internal software.
• Ability to troubleshoot common WiFi and network issues.
• Inventory management experience including managing hardware inventory, audits, and ordering new hardware.
• Experience supporting executives and other VIP users.
• Experience working with ticket and project tracking tools like ServiceNow and Jira.

Skills

• Analytical ability
• Communication skills
• Interpersonal skills
• Project management skills
• Technical skills
• Professional skills
• Computer software and hardware knowledge
• Ansible
• Chef
• Intune
• JAMF
• ServiceNow
• Jira

Location

• NYC office
• Remote

Work Type

• Onsite
• Remote

Experience Level

• At least 5 years of technical IT Support/Trouble Shooting

Education Level

• Related professional certifications or related education

Benefits

• GM supports a rewarding career that rewards you personally.

About the Company

• Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion.
• We embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
• We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture.
• Every day, we want every employee to feel they belong to one General Motors team.

Equal Opportunity

• General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.
• Providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
• All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
• We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities.
• Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment.
• General Motors offers opportunities to all job seekers including individuals with disabilities.
• If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580.