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About the Role

Serve as the primary communicator between customers and technicians, developing estimates, writing repair orders, and ensuring a premium luxury customer experience. Drive strong customer pay labor and gross performance while maintaining exceptional CSI and revenue metrics.

Responsibilities

• Serve as the communicator and liaison between the customer and technician
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations
• Deliver a premium luxury customer experience every day
• Present inspection results with confidence to close work, build value, and maximize customer pay
• Drive strong customer pay labor per RO and gross performance
• Control timelines, approvals, and expectations
• Maintain exceptional CSI, retention, and revenue metrics
• Execute warranty and service processes with zero excuses

Requirements

• 2-3+ years of previous Service Advisor experience
• Lexus experience preferred
• Well-versed in using CDK
• Consistently high CSI and customer retention scores
• Courteous and professional communication skills
• Process driven, detail-oriented with strong accountability and a sense of urgency
• Solid automotive service knowledge
• Acceptable driving record and a valid driver's license in your state of residence

Skills

• Automotive service knowledge
• Customer service
• Communication skills
• Detail-oriented
• Process driven
• Accountability
• Sense of urgency

Location

• Orange County

Work Type

• Full-time

Experience Level

• 2-3+ years

Education Level

• High school graduate or equivalent

Salary/Compensations

• $80,000 to $120,000+

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About the Company

• Lithia & Driveway (NYSE: LAD) fuels success through high-performing teams delivering Auto Done Easy for customers.
• We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle.
• We leverage hundreds of store locations and key adjacencies - Driveway, DFC, and GreenCars.
• Our retail model champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

Equal Opportunity

• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.