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About the Role

Manulife Wealth Insurance Services Inc. (MWISI) is seeking an Insurance Support Coordinator for the Operations team. This role is crucial for the smooth and efficient execution of daily processes, impacting advisor retention, sales, and business growth.

Responsibilities

• Sort and prioritize all incoming correspondence
• Triage all new applications received
• Handle insurance carrier feed rejects promptly
• Generate reports
• Create shells in WealthServ
• Communicate effectively to management and escalate issues where appropriate
• Identify gaps and risks in documentation, and create/update documentation as necessary
• Provide timely and appropriate feedback to Leader
• Perform other administrative duties

Requirements

• 0-2 years' experience in a similar role
• Proficiency with Excel and Outlook
• Exceptional accuracy and attention to detail
• Excellent research and problem resolution skills
• Ability to multitask
• Strong verbal and written communication skills
• Good organization and prioritization skills to ensure deadlines are met
• High level of customer service
• Strong organizational, prioritization, time management, customer service, and interpersonal skills
• Ability to meet deadlines
• Flexibility in adjusting priorities

Location

• Waterloo, Ontario

Work Type

• Hybrid

Experience Level

• 0-2 years

Salary/Compensations

• $39,225.00 CAD - $65,375.00 CAD

Benefits

• Health, dental, mental health, and vision coverage
• Short- and long-term disability, life, and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• Retirement savings plans (pension and global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Generous paid time off program (holidays, vacation, personal, and sick days)
• Full range of statutory leaves of absence

About the Company

• Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
• Manulife uses data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process information provided during the application process.

Equal Opportunity

• Manulife is an Equal Opportunity Employer.
• Manulife/John Hancock embrace diversity and strive to attract, develop, and retain a diverse workforce.
• Fosters an inclusive work environment that embraces the strength of cultures and individuals.
• Committed to fair recruitment, retention, advancement, and compensation without discrimination.
• Prioritizes removing barriers to provide equal access to employment.
• Offers reasonable accommodation during the application process.