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About the Role

Responsible for management through conclusion, including trial, of litigated claims including auto 1st and 3rd party, and homeowner’s claims. Provides input and direction to defense counsel and responsible for ultimate resolution through providing settlement authority and participating in negotiations. Responsibility for effective management of defense costs and indemnity.

Responsibilities

• Completes analysis of claim, including examining facts of the loss and other applicable factors.
• Creates discovery plan, including depositions, retention of experts, Independent Medical Exams (IMEs) and accident reconstruction for 1st and 3rd party claims.
• Interacts directly with defense counsel providing direction, authority for resolution, and ensures appropriate outcome in balancing defense costs and indemnity.
• Conducts comprehensive review of liability, damages, coverage and risk to assess for individual independent settlement authority up to $50,000.
• Collaborates with defense counsel to identify strategy for negotiations and provides input as the face of the organization via phone or in-person mediations and settlement conferences.
• Authorizes, approves and monitors budget for outside counsel, and utilizes bill review software to analyze defense expenses.
• Prepares and presents recommendations for litigated cases for review with local and executive management to the IELT level.
• Secures authority up to the highest levels for resolution.

Requirements

• 6-7 years of claims experience with a minimum of 2-4 years Senior Casualty role experience or equivalent complex casualty/litigation experience.
• 1 year of Litigation experience.
• Proficiency or ability to obtain proficiency in the handling of minor, moderate and complex litigated claims.
• Strong analytical, problem-solving and organizational skills.
• Proficient in ability to work independently.
• Strong decision-making ability.
• Extensive understanding of statutory and regulatory requirements and ability to develop proficiency in standards of civil procedure.
• Ability to travel and to work extended hours and/or weekends.
• Proficient oral and written communication skills and ability to organize and present complex facts to executive management.
• Strong math skills, basic computer skills and ability to type at least 30 wpm.
• HS/GED or a minimum of 3 years of experience in casualty claims role within P&C insurance industry.
• Bilingual a plus.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects).
• Champions cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.
• Applicants must have authorization to work indefinitely in the US.
• Does not require visa sponsorship.

Skills

• Litigation
• Claims Management
• Negotiation
• Analytical Skills
• Problem-Solving
• Organizational Skills
• Decision-Making
• Communication Skills
• Math Skills
• Computer Skills
• Typing (30 wpm)

Location

• California - Home Teleworkers
• Alabama - Home Teleworkers
• Arizona - Home Teleworkers
• Arkansas - Home Teleworkers
• Colorado - Home Teleworkers
• Connecticut - Home Teleworkers
• Delaware - Home Teleworker
• District of Columbia - Home Teleworkers
• Florida - Home Teleworkers
• Georgia - Home Teleworkers
• Idaho - Home Teleworkers
• Illinois - Home Teleworkers
• Indiana - Home Teleworkers
• Iowa - Home Teleworkers
• Kansas - Home Teleworker
• Kentucky - Home Teleworkers
• Louisiana - Home Teleworkers
• Maine Home Teleworkers
• Maryland - Home Teleworkers
• Massachusetts - Home Teleworkers
• Michigan - Home Teleworkers
• Minnesota - Home Teleworkers
• Mississippi - Home Teleworker
• Missouri - Home Teleworker
• Montana - Home Teleworkers
• Remote (United States, excluding Hawaii and Alaska)

Work Type

• Remote
• Home Teleworkers

Experience Level

• Senior
• 6-7 years claims experience
• 2-4 years Senior Casualty role experience
• 1 year Litigation experience

Education Level

• HS/GED
• BA/BS in business, insurance or related area, or equivalent combination of education and experience.

Salary/Compensations

• $89,865.00-$99,850.00 (National Average)
• $89,865.00-$119,800.00 (Starting Pay Range Across All States)
• Up to 12% annual discretionary bonus

Benefits

• Total compensation package
• Annual bonus eligibility
• 401(k) with company match

About the Company

• CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States.
• We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties.
• We foster a collaborative, inclusive culture where strengths can grow and ideas can drive impact.
• We are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
• We believe in growth for everyone, with leaders and mentors partnering with employees to align interests, unlock development opportunities, and support long-term success.
• We embrace a remote-first culture through our Flexible Workplace, empowering employees to balance remote work with intentional in-person moments.
• An inclusive and welcoming workplace is the cornerstone of our success, fostering an environment where people feel valued and heard.
• We are taking bold action to build more resilient communities and reduce our environmental impact.

Equal Opportunity

• CSAA Insurance Group is an equal opportunity employer.
• CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations.