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About the Role

Join Barclays Center as a Manager, Box Office and contribute to creating unforgettable live experiences. This role is crucial for managing daily operations, leading a high-performing team, and ensuring seamless ticketing processes in a fast-paced entertainment environment.

Responsibilities

• Support daily Box Office operations, providing direction and coaching to the management team and ticket sellers.
• Recruit, train, schedule, develop, and evaluate part-time Box Office team members.
• Ensure compliance with Barclays Center policies, ticketing procedures, financial controls, and audit standards.
• Build, manage, and maintain all ticketed events within the Ticketmaster Host system.
• Partner with promoters, talent buyers, and internal stakeholders to develop ticketing strategies.
• Oversee all ticket inventory, complimentary tickets, ADA seating, premium seating, group sales allocations, and internal ticket requests.
• Manage daily ticket sales reconciliation, financial reporting, event settlements, and secure cash handling procedures.
• Prepare and distribute accurate daily ticket counts, event settlements, revenue reports, and attendance summaries.
• Coordinate ticketing initiatives including fan club presales, venue presales, VIP packages, and promotional offers.
• Execute venue presale communications.
• Manage ticket printing and distribution for various event types.
• Monitor staffing levels for efficient labor utilization and exceptional guest service.
• Oversee Box Office operations before, during, and after events.
• Coordinate maintenance and troubleshooting of ticketing equipment and systems.
• Maintain accurate event documentation, archival records, and operational files.
• Continuously identify opportunities to improve Box Office processes and operational efficiency.

Requirements

• Bachelor's degree in Business, Sports Management, Hospitality, Accounting, or a related field, or an equivalent combination of education and experience.
• Three (3) or more years of progressive Box Office leadership experience in an arena, stadium, theater, performing arts center, or other live entertainment venue.
• Minimum three (3) years of supervisory experience leading full-time and part-time Box Office staff.
• Demonstrated experience using Ticketmaster Host and Archtics ticketing systems required.
• Strong knowledge of ticketing operations, financial reconciliation, event settlements, inventory management, and cash handling procedures.
• Experience collaborating with promoters, touring personnel, sports organizations, and venue leadership in a live event environment.
• Experience working in a union environment preferred.
• Working knowledge of ADA ticketing regulations and industry best practices.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on event schedules.
• Demonstrates professionalism, dependability, sound judgment, and the ability to thrive in a fast-paced, high-volume environment.
• Ability to stand, walk, bend, crouch, and remain active for extended periods during events.
• Must be legally authorized to work in the United States.

Skills

• Ticketmaster Host
• Arctics
• Computerized ticketing operations
• Financial reporting
• Reconciliation
• Settlements
• Cash management
• Guest service
• Conflict resolution
• Relationship-building
• Leadership
• Coaching
• Employee development
• Organizational skills
• Managing multiple events, deadlines, and priorities
• Analytical skills
• Problem-solving skills
• Attention to detail
• Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
• Verbal communication
• Written communication
• Adaptability to new technology and evolving systems

Location

• On-site
• Barclays Center, Brooklyn, New York

Work Type

• Full-Time Salary
• On-site

Experience Level

• Manager
• 3+ years of progressive Box Office leadership experience
• 3+ years of supervisory experience

Education Level

• Bachelor's degree in Business, Sports Management, Hospitality, Accounting, or a related field, or an equivalent combination of education and experience.

Salary/Compensations

• $85,200 - $91,800

About the Company

• Barclays Center is a dynamic community driven by a shared passion for creating unforgettable live experiences.
• We are dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.
• Our company values are Care, Integrity, Accountability and Growth Mindset.