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About the Role

Responsible for providing subject matter expertise on the design and implementation of complex data network and voice solutions for business class customers. Works as a collaborative member of the sales team to market and sell the Company's product lines. Provides insight to customers on current network solutions. Works closely with account executives on presentations and the technical design of new sales. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Responsibilities

Provides timely, technical support and problem resolution for field service questions.
Supports Sales team with product modifications and engineering expertise for custom projects.
Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions.
Serves as Subject Matter Expert on Business Class products.
Designs solutions for the customer that meets their business applications, as well as assures protected circuit design, disaster recovery situations and appropriate bandwidth for future growth.
Translates complex technical design requirements into information that customers can understand and respond to.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Requirements

Has in-depth experience, knowledge and skills in own discipline.
Usually determines own work priorities.
Acts as resource for colleagues with less experience.

Skills

Customer Experience (CX)
Pre-Sales Engineering
Sales Engineering

Location

New York

Work Type

Full-time

Experience Level

5-7 Years

Education Level

Bachelor's Degree

Salary/Compensations

Primary Location Pay Range: $92,351.15 - $156,078.85
This job can be performed in New York with a Pay Range of $87,953.48 - $156,078.85
Targeted Commission: $28,000.00

Benefits

Best-in-class Benefits
Benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
Provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

About the Company

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next.
Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.
Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Equal Opportunity

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.