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About the Role

The Clinical Information Analyst partners with physicians, clinicians, and operational teams to support and optimize clinical information systems, with a strong focus on Epic applications and workflows. This role provides hands-on end-user support, assists with system-related issues, develops reports, facilitates meetings, and helps drive process improvements that enhance clinical efficiency and patient care.

Responsibilities

Validates data collected through clinical documentation is sound, relevant, accurate, and reliable.
Supports the values and objectives of Memorial Hermann Health System.
Assists clinicians with workflow and process analysis that align with the strategic plan, leveraging available resources, metrics, benchmarks, and system standards across the enterprise.
Manages customer expectations and aligns strategic initiatives with Solution Segments in ISD.
Documents processes and workflows, presenting them as educational materials.
Provides hands-on end-user support and training.
Assists with system-related issues.
Develops reports.
Facilitates meetings.
Drives process improvements that enhance clinical efficiency and patient care.
Plans and develops an educational strategy that provides customers the necessary skills to adequately perform job functions and meets the demands of the changing environment.
Develops tools that measure the efficiency and effectiveness of the position accountabilities.
Identifies clinical and other system application requirements through process and workflow analysis.
Provides support to projects assigned to the department.
Documents initial information leading to a forensic medical record investigations as part of safety events.
Participates in facility certification attestations for nationally recognized organizations.
Reinforces clinical practices and standards.
Optimizes workflow and promotes change in the clinical information systems by working with clinical and quality leadership at the facility and system level.
Engages in facility Project / Change Management and Adoption.
Ensures all data collection and recording is in legal compliance with federal, state, and regulatory groups.
Effectively organizes and facilitates executive meetings to review IT strategic initiatives, monitor, and measure outcomes.
Ensures safe care to patients, staff, and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity, and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency.
Supports department-based goals which contribute to the success of the organization.
Serves as preceptor, mentor, and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
Models Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
Other duties as assigned.

Requirements

Must reside in the Greater Houston area.
Requires at least one (1) year of healthcare industry experience and/or implementation of large and complex information Systems in a Health Care environment.
Basic knowledge of IT, Microsoft Office tools, knowledge of adult learning principles and instructional design.
Understanding of effective Customer Relationship Management Skills necessary for efficient problem resolution to maximize customer satisfaction.

Skills

Epic and/or EHR systems experience
Strong physician communication and relationship-building skills
Understanding of clinical workflows and healthcare operations
Ability to provide hands-on end-user support and training
Strong organizational, problem-solving, and multitasking skills
Experience with reporting, workflow optimization, and process improvement
Basic IT and application support knowledge
Ability to effectively facilitate meetings and collaborate with clinical teams
Effective oral and written communication skills
Superior written and verbal communication skills

Location

Cypress Hospital
27800 Northwest Freeway, Cypress, TX 77433
Greater Houston area

Work Type

Full time
Onsite

Experience Level

At least one (1) year of healthcare industry experience and/or implementation of large and complex information Systems in a Health Care environment.

Education Level

Associate’s Degree in Information Technology or clinically related field or at least one (1) year of equivalent industry experience in healthcare.

About the Company

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community.
When we say every member of our community, that includes our employees.
We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency.
If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.