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About the Role

As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims. Upon successful completion of the program, you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.

Responsibilities

Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures.
Review, investigate, and document 1st party property claims under close supervision.
Gather information from policyholders, claimants, witnesses, and third-party providers.
Investigate and evaluate all relevant facts and information, determining and applying coverage for building damages per policy terms.
Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
Provide timely and professional communication to customers, claimants, and internal stakeholders.
Maintain accurate records of claim activity in claim management systems.
Demonstrate openness to continuous learning, particularly in AI and digital transformation.
Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
Acquire and maintain Insurance License(s) and/or a UAS Remote Pilot Certification as required.
Participate in the Catastrophe Response Program, which could include deployment to assist customers in other states.
Access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder, walk on roofs, and enter tight spaces.
Perform other duties as assigned.

Requirements

Bachelor’s Degree.
Previous internship or work experience in customer service or insurance.
Willingness to obtain an active adjuster license where required by state law.
Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software.
Strong verbal and written communication skills with the ability to convey information clearly and professionally.
Ability to exercise sound judgement and make effective decisions within established authority.
Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
Demonstrated openness to continuous learning.
High School Diploma or GED and one year of customer service experience.
Valid driver's license.
Reside or be willing to relocate at own expense to the assigned territory (New York City area).

Skills

Claim handling
Customer service
Policy interpretation
Microsoft Office (Word, Excel, Outlook)
Claims management software
Estimating software
Communication skills
Judgement
Decision making
Organizational skills
Conflict resolution
Continuous learning
AI
Digital transformation

Location

Remote
New York City area

Work Type

Remote
Mobile work
Full-time

Experience Level

Associate
Entry level

Education Level

Bachelor's Degree
High School Diploma or GED

Salary/Compensations

$52,600.00 - $86,800.00

Benefits

Health Insurance from day one
401(k) matching
Paying it Forward Savings Program for student loan debt
Pension Plan
20 days Paid Time Off annually
Nine paid company Holidays
Wellness Program
Mental health program
Matching Gift and Volunteer Rewards program

About the Company

Taking care of our customers, our communities and each other.
Travelers has maintained its reputation as one of the best property casualty insurers in the industry for over 170 years.
A culture that is rooted in innovation and thrives on collaboration.

Equal Opportunity

Travelers is an equal opportunity employer.
We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.