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About the Role

This role focuses on preventing workplace accidents and promotes health and safety awareness and education to individuals within the organization. It involves performing Associate Safety related duties, acting as a first responder to crisis situations, and documenting safety and security incidents. This is an entry-level position requiring routine work under supervision.

Responsibilities

• Perform basic public safety and security duties, including internal and external patrols.
• Respond to routine and emergency calls for service, building alarms, and restraint of violent patients/visitors.
• Monitor assigned areas for suspicious activity and screen vendors and visitors.
• Provide escorts to patients, visitors, and staff.
• Identify security vulnerabilities, safety hazards, and policy violations, taking corrective action or collaborating with other departments.
• Report deficiencies and document incidents or work orders.
• Take appropriate actions during patient crisis interventions to ensure safety.
• Ensure all individuals possess and display Hospital identification badges.
• Grant access to authorized staff and restrict access to unauthorized individuals.
• Maintain composure under stress, using de-escalation strategies.
• Provide excellent customer service to patients, visitors, and staff.
• Participate in investigations, conduct interviews, review video, and secure evidence.
• Assist with emergencies and disasters, including crowd control and evacuations.
• Identify and resolve problems, issues, concerns, or conflicts impartially.
• Complete accurate written incident reports and ensure compliance with procedures.
• Enlist support from supervisors or fellow Officers when needed.
• Maintain collaborative relationships with peers and colleagues.
• Complete all required training requirements and courses.

Requirements

• High School diploma or equivalent.
• Valid state-issued driver’s license.
• Possess IAHSS Basic certification as a Healthcare Security Officer within 1 year of hire (or by 9/1/2026 for incumbents as of 9/1/2025).
• Frequent standing and walking with the ability to stand and/or walk for eight (8) hours.
• Ability to climb multiple flights of stairs.
• Ability to lift fifty (50) pounds alone.
• Able to wear appropriate personal protective equipment.
• Some exposure to the elements during regular rounds.
• Ability to work long, irregular, and odd hours, including unanticipated overtime and hold overs.
• Potential for injury due to eviction of unauthorized persons or restraint of violent patients.
• Exposure to hazardous material and radioactive substances.
• Frequent contact with patients, visitors, and employees.
• Able to work in confined or open environments.
• Able to work independently or in a team environment.

Skills

• Proficient in communicating, reading, and writing in English.
• Basic Computer Skills.
• Ability to multi-task and meet established deadlines.
• Ability to assess potentially dangerous situations quickly, make sound decisions, and take appropriate action.
• Emotional maturity, dependability, punctuality, diplomacy, tact, poise, self-confidence, and positivity.
• Trustworthy, helpful, friendly, courteous, and disciplined.
• Verbal and nonverbal de-escalation strategies and approaches.

Location

• Melrose/Wakefield Hospital - 585 Lebanon St, Melrose, MA 02176

Work Type

• Full-time
• Evening shift: 3pm-11:30pm
• Includes every other weekend and holiday rotation requirement

Experience Level

• Entry level

Education Level

• High School diploma or equivalent
• Associates degree in Criminal Justice or related area (Preferred)

Salary/Compensations

• $21.53 - $26.91

Benefits

• Competitive salaries & benefits that start on day one!
• 403(b) retirement plan with hospital match
• Opportunities for growth
• Tuition reimbursement
• Free Parking

About the Company

• Melrose/Wakefield Hospital, part of the Tufts Medicine system, has been offering the highest quality and accessible healthcare to the local community for over 130 years.
• With two hospital campuses, Level III Trauma Center, Level III Special Care Nursery, Breast Health Center, Cardiovascular Center and over 20 locations and 50 specialties, Melrose/Wakefield Hospital offers many opportunities to grow your career.
• Melrose/Wakefield Hospital and Lawrence Memorial Hospital of Medford are two campuses with one community in mind: the people of north suburban Boston.
• Our teams welcome everyone with hospitality and humanity.
• We focus on reducing health disparities through 40+ local health programs across a system of hospitals, urgent care locations, outpatient services, and community physicians.
• Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth.

Equal Opportunity

• At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring.