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About the Role

The Field Service Planning Coordinator will play a crucial role in enhancing the customer’s experience by diligently managing service schedules for both existing and new customers, ensuring exceptional service delivery, meeting deadlines, addressing urgent requests promptly, and overseeing repairs. This role significantly contributes to prioritizing customer satisfaction and safety.

Responsibilities

• Promptly respond to client inquiries via phone and email, providing comprehensive product and service information while addressing repair requests efficiently and effectively.
• Manage monthly inventory lists, ensuring all items requiring service are scheduled after PO/payment collection, document reasons for any missed items in the scheduling process.
• Organize and schedule field service work orders, prioritizing tasks to ensure the most efficient timeline possible for service delivery.
• Review daily field service orders, assign tasks to technicians, and monitor job progress to ensure timely completion.
• Identify, investigate, and resolve any client or technician issues that may arise during service delivery, ensuring seamless operations and customer satisfaction.
• Other duties as assigned.

Requirements

• 2-5 years of field service industry experience in a customer service or scheduling/coordination position.
• Demonstrate strong communication skills and an ability to deliver results through teamwork.
• Proficient in Microsoft Outlook, Excel and Word.
• A combination of education, training, and related experience may meet the requirements.

Skills

• Proficiency in using software or platforms for scheduling and coordination purposes.
• Critical thinking and creativity.
• Ability to work independently.
• Strong organizational and planning skills.
• Strong interpersonal skills.
• Ability to successfully solve challenging issues.
• Perform critical thinking.
• Detail-oriented.
• Excellent organizational ability – can easily multitask and shift priorities as needed.
• Ability to think and plan strategically.
• Excellent customer service and communication skills, both verbal and written.
• Strong troubleshooting and problem-solving skills.
• Ability to learn new systems and services.
• Excellent organizational skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment while maintaining a customer-centric approach.
• Ability to quickly learn and train others on the use of Service Manager other software systems.

Location

• Deer Park

Work Type

• Fully onsite

Experience Level

• 2-5 years

Salary/Compensations

• $24.00 - $32.00 hourly

Benefits

• Medical, vision and dental insurance
• 401(k) plan with a company matching contribution
• Long-term disability, short-term disability, and life insurance
• Competitive Paid Time Off (PTO) and company paid holidays

About the Company

• Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States.
• Our customers include leading life sciences and healthcare companies and renowned research institutions.
• We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with TSS’ customers who are doing dramatic work focused on improving the human condition.
• TSS ensures the equipment our customers use to keep their employees and products safe is in full working order.
• We are the leading provider in the country of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment.
• Working at our customers facilities, TSS employees are key enablers – helping ensure safety, accuracy, and compliance in some of the leading laboratories in the United States.

Equal Opportunity

• TSS is a passionate equal opportunity employer and celebrates diversity.