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About the Role

The Private Pay Staffing Coordinator manages caregiver staffing operations for private pay clients, ensuring appropriate caregiver placement and high-quality service delivery. This role involves caregiver coordination, scheduling support, employee communication, and staffing solutions to meet client needs. The coordinator acts as a key contact for assignments, availability, and concerns, aiming to maintain reliable caregiver coverage and support client retention.

Responsibilities

Manage daily staffing needs for private pay clients and ensure appropriate caregiver coverage.
Coordinate caregiver placements based on client preferences, care needs, schedules, and geographic location.
Partner with Private Pay Intake and Operations teams to ensure smooth transition of new clients into services.
Communicate with clients and families regarding staffing needs, caregiver introductions, schedule updates, and service concerns.
Maintain strong relationships with caregivers to support engagement, availability, and retention.
Assist with caregiver recruitment efforts to support private pay staffing demands and open cases.
Coordinate caregiver onboarding requirements, including required documentation, training, and compliance completion.
Monitor staffing schedules and proactively address coverage gaps, call-outs, and caregiver availability issues.
Collaborate with scheduling teams to ensure accurate assignments and timely staffing changes.
Maintain accurate records of caregiver availability, assignments, client preferences, and staffing activity.
Assist with resolving client and caregiver concerns while escalating issues appropriately to leadership.
Track staffing metrics, open cases, caregiver utilization, and coverage trends.
Communicate updates and staffing reports to Private Pay leadership.
Partner with payroll to ensure accurate reporting of caregiver hours and staffing changes.
Ensure compliance with company policies, HIPAA regulations, and applicable employment requirements.
Provide exceptional customer service to private pay clients, families, and caregivers.

Requirements

Ability to coordinate multiple client staffing needs simultaneously.
Strong attention to detail and ability to follow through on assignments.
Ability to build and maintain positive relationships with clients, families, caregivers, and internal teams.
Proficient computer skills and ability to utilize scheduling, HRIS, and database systems.
Excellent written and verbal communication skills.
Demonstrated ability to problem solve and provide timely solutions.
Ability to work in a fast-paced, client-focused healthcare environment.
Commitment to providing an exceptional private pay client experience.

Skills

Home care staffing
Private duty services
Caregiver coordination
Client relationship management
Customer service
Relationship management
Organizational skills
Time-management skills
Communication skills
Problem-solving skills
Decision-making skills

Experience Level

Proven experience as a Staffing Coordinator, Scheduler, Care Coordinator, or similar position.
Experience working in private duty home care, home care staffing, healthcare operations, or a related environment preferred.
Experience coordinating PCA/HHA caregivers preferred.

Education Level

Bachelor’s degree in Healthcare Administration, Business Administration, Human Resources, or related field preferred.

Salary/Compensations

$58-$65k annually

Benefits

Ergonomic workspace
Ambient interiors
Organized office plan
Hygienic environment
Employee satisfaction
Staff loyalty
Employee empowerment
Career growth

About the Company

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Equal Opportunity

Always Compassionate Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Always Compassionate Health are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, creed, national, social or ethnic origin, political viewpoint, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, protected veteran status, citizenship status when otherwise legally able to work, or any other status protected by the laws or regulations in the locations where we operate.