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About the Role

The Customer Logistics Manager will oversee the day-to-day operations within an assigned function and is responsible for all aspects of Operations and Account Management in our Dedicated Transportation Solutions business vertical. This role primarily focuses on leading direct reports and achieving daily operational goals within the assigned functional area.

Responsibilities

• Customer service satisfaction and expectation management
• Staffing performance management and development of exempt and non-exempt employees
• Manage day-to-day planning and scheduling
• Health and Safety Management
• State/Local/Federal regulations compliance
• Performs other duties as assigned.

Requirements

• H.S. diploma/GED required
• Bachelor's degree in Business, Logistics, Supply Chain preferred
• Two (2) years or more relevant experience in supply chain, logistics, warehouse or industry related field required
• One (1) year or more direct supervisory/leadership experience required
• Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required. advanced required
• Logistics industry knowledge advanced required
• Knowledge and understanding of Customer/Company local and Federal regulations. advanced required
• Fundamental knowledge of Supply Chain Management components. intermediate required
• Strong knowledge of Manufacturing and Production advanced required

Skills

• Ability to work within international functional teams
• High level analytical ability where problems are unusual and difficult
• Demonstrated technical and professional skills in job-related area
• Off shift support in the event of critical customer network disruption or crisis
• Makes decisions in a a timely manner
• Strong oral and written communications skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices
• Trust
• Innovation
• Expertise
• Collaboration
• Safety
• Embrace and utilize Technology as part of your daily routine

Work Type

• Full-time

Experience Level

• 2+ years relevant experience
• 1+ year direct supervisory/leadership experience

Education Level

• High School Diploma/GED
• Bachelor's degree in Business, Logistics, or Supply Chain preferred

Salary/Compensations

• Minimum Pay Range: 65k
• Maximum Pay Range: 75k
• Pay Type: Salaried

Benefits

• Comprehensive benefit package
• 401(K) Savings Plan with a company match
• Discounted stock purchase options
• Performance-based annual cost of living increases
• Comprehensive training and professional development opportunities
• Regional and local Ryder resources
• 12 weeks paid maternity leave
• Additional day of Paid Time Off for Military Veterans
• Comprehensive health and welfare benefits (medical, prescription, dental, vision, life insurance, disability insurance)
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan

About the Company

• One of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World.
• A World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
• Our people are passionate about what they do, the product they sell, and the customers they serve.
• Ryder is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Equal Opportunity

• Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
• All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.