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About the Role

Capital One is creating responsible and reliable AI systems to change banking for good. This role involves defining the strategic vision, overseeing development, and managing the growth of an organization's autonomous AI systems and platforms, requiring strategic thinking, AI/ML technical expertise, and strong leadership to align the platform with business goals, build teams, and drive innovation.

Responsibilities

• Provide technical leadership for the design, development, testing and deployment of agentic workflows across Capital One.
• Develop and execute the strategic vision and roadmap for the agentic AI platform, ensuring it aligns with organizational priorities.
• Oversee the end-to-end lifecycle of the platform, from development and integration of AI solutions to sunsetting legacy offerings.
• Guide technical teams, set best practices for AI orchestration, MLOps, and application development, and ensure platform scalability and reliability.
• Work with senior leaders, product management, sales, and other engineering teams to align the platform's capabilities with business goals.
• Act as a champion for the platform, articulating its strategic value to senior stakeholders and influencing enterprise decision-making.
• Foster a culture of innovation and drive the adoption of AI-powered tools across the organization.
• Ensure the platform is developed and deployed in compliance with industry regulations and ethical AI best practice.
• Set a strategic roadmap, collaborating with cross-functional teams, and ensuring the platform's compliance with ethical and regulatory standards.
• Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work and how our customers interact with Capital One.
• Advise on the selection of technologies, programming languages, AI/ML models, orchestration engines, and deployment platforms.
• Make high judgment build-vs-buy decisions across a broad stack of Open Source and SaaS AI technologies.
• Contribute to the technical vision and the long term roadmap of foundational AI systems at Capital One.
• Attract and retain top talent in the AI industry and nurture personal and professional development for your team.
• Foster a culture of learning and staying abreast of the state-of-the-art in AI.

Requirements

• Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 8 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 6 years of experience developing AI and ML algorithms or technologies.
• At least 3 years of people leadership experience.
• 5 years of experience managing and leading an engineering team.
• 7 years of experience deploying scalable and responsible AI solutions on cloud platforms (e.g. AWS, Google Cloud, Azure, or equivalent private cloud).
• Experience developing AI and ML algorithms or technologies (e.g. LLM Inference, Similarity Search and VectorDBs, Guardrails, Memory) using Python, C++, C#, Java, or Golang.
• Passion for staying abreast of the latest AI research and AI systems, and judiciously apply novel techniques in production.
• Excellent communication and presentation skills, with the ability to articulate complex AI concepts to peers.

Skills

• AI/ML
• Agentic workflows
• AI orchestration
• MLOps
• Application development
• Cloud platforms (AWS, Google Cloud, Azure)
• LLM Inference
• Similarity Search and VectorDBs
• Guardrails
• Memory
• Python
• C++
• C#
• Java
• Golang

Location

• San Francisco, CA
• San Jose, CA

Work Type

• Full-time

Experience Level

• Director
• 8 years of experience developing AI and ML algorithms or technologies
• 6 years of experience developing AI and ML algorithms or technologies
• 3 years of people leadership experience
• 5 years of experience managing and leading an engineering team
• 7 years of experience deploying scalable and responsible AI solutions on cloud platforms

Education Level

• Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields
• Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields

Salary/Compensations

• San Francisco, CA: $293,600 - $335,100
• San Jose, CA: $293,600 - $335,100

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

About the Company

• At Capital One, we are creating responsible and reliable AI systems, changing banking for good.
• For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences.
• Our investments in technology infrastructure and world-class talent — along with our deep experience in machine learning — position us to be at the forefront of enterprises leveraging AI.
• From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking.
• We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure.
• At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build.
• The Intelligent Foundations and Experiences (IFX) team is at the center of bringing our vision for AI at Capital One to life.
• We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary solutions that are central to our business and deliver value to millions of customers.
• Our AI models and platforms empower teams across Capital One to enhance their products with the transformative power of AI, in responsible and scalable ways for the highest leverage impact.

Equal Opportunity

• Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
• Capital One promotes a drug-free workplace.
• Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.