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About the Role

The Seasonal Guest Relations role is responsible for providing an exceptional customer-focused entry and exit experience for guests, assisting them with any needs before, during, or after their visit, and supporting the implementation of the Strategic Plan.

Responsibilities

• Ensure a warm welcome and smooth ticketing purchase and redemption experience using a POS system, self-serve ticket scanners, and mobile sales devices.
• Provide excellent customer service in person, by phone, and by email.
• Perform queue management, guest ambassador, and exit gate duties.
• Scan tickets for all Members and guests entering the Zoo.
• Process self-guided group bookings for schools and general groups.
• Proactively inform guests and members of visit expectations, promote on-site events, and upsell Zoo activities.
• Ensure an efficient parking experience, including selling or checking parking tickets.
• Handle cash and credit/debit sales, and reconcile cash and coupons.
• Build awareness of the Toronto Zoo’s mission through engaging interactions.
• Obtain guest and member feedback by completing on-site surveys.
• Follow all policies and branch instructions.
• Attend appropriate training as required.

Requirements

• Must have customer service experience.
• Sales and cash handling experience is an asset.
• Ability to work in a team environment.
• Ability to work with minimal supervision.
• Must ensure all applicable licenses and certificates remain valid and in good standing.
• Well-developed interpersonal skills, along with strong communications skills.
• Working knowledge of the Ontario Occupational Health & Safety Act and WHMIS legislation is an asset.
• Must be knowledgeable in the use of computerized programs and systems including point of sales systems, database, etc.
• Must be able to work weekends, shifts, and holidays as scheduled.
• Must be able to deal with staff and public in a courteous and efficient manner.
• Capable of meeting the physical requirements of the position.
• Successful candidates may be required to provide a police reference check and/or driver’s abstract.
• Candidates may be required to take a written and/or practical examination.

Skills

• Customer service
• Sales
• Cash handling
• Teamwork
• Minimal supervision
• Interpersonal skills
• Communication skills
• Computerized programs and systems
• Point of sales systems
• Database management

Location

• Toronto

Work Type

• Non-Permanent
• Full-time

Salary/Compensations

• $18.60 per hour

About the Company

• The Toronto Zoo is committed to protecting wildlife and making animal well-being a priority in all operations.
• The organization focuses on connecting people, animals, conservation science, and traditional knowledge to fight extinction.
• The Toronto Zoo values the importance of inclusive recruitment practices and strives to create a workplace that reflects and celebrates the rich diversity of our city.
• The Toronto Zoo respects the principles of equity, diversity, and inclusion and seeks to model these principles in all that we do.
• We are committed to fostering an inclusive workforce where all employees feel respected, supported, and valued.
• We strive to create an environment that represents the rich diversity of our guests and our community.
• We encourage applications from all qualified individuals who can contribute to enhancing our commitment to equity, diversity, and inclusion.
• Applications are especially encouraged from racialized persons/persons of colour, Indigenous/Aboriginal people of North America, persons with disabilities, LGBTQ2S+ persons, and women.
• The Toronto Zoo makes animal well-being a priority in everything we do, respecting wildlife, caring for our team, guests, and community.
• We are a welcoming place to visit, volunteer, and work, united by a shared commitment to conservation, connection, and reconciliation.
• We blend science and traditional knowledge to protect species and their habitats.
• We invite others to join us as guardians of wild, acting together to ensure wildlife and wild spaces thrive.

Equal Opportunity

• The Toronto Zoo values the importance of inclusive recruitment practices and strives to create a workplace that reflects and celebrates the rich diversity of our city. Please let us know if you require specific accommodations to be in place before you begin the interview process.
• The Toronto Zoo respects the principles of equity, diversity and inclusion and seeks to model these principles in all that we do. We are committed to fostering an inclusive workforce where all employees feel respected, supported and valued. We strive to create an environment that represents the rich diversity of our guests and our community and encourage applications from all qualified individuals who can contribute to enhancing our commitment to equity, diversity and inclusion. Applications are especially encouraged from racialized persons/persons of colour, Indigenous/Aboriginal people of North America, persons with disabilities, LGBTQ2S+ persons, and women.