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About the Role

As a Senior Product Associate in the Global Banking - Payments Sales Experience Product Team, you will play a pivotal role in designing, launching, and optimizing products that harness the power of agentic AI and data-driven insights. You will leverage user research, customer feedback, and advanced analytics to fuel the creation of innovative, intelligent products and continuously improve existing offerings. Collaborate closely with cross-functional teams—including users, data science, engineering, and business stakeholders—to deliver seamless, AI-enabled experiences that set new industry standards, and re-imagine experiences for speed and scale.

Responsibilities

Design, Product, Data and Technology teams to identify and prioritize new product opportunities that leverage agentic AI, advanced analytics, and automation to address evolving customer and market needs.
Consider and plan for upstream and downstream implications of new features on the overall product experience, including data, compliance, and operational impacts.
Support the collection of user research, journey mapping, and market analysis to inform a strategic, AI-enabled product roadmap and provide insight on features that deliver measurable value to customers and the business.
Analyze, track, and evaluate product metrics—including adoption, automation rates, cycle time, and business impact—across the product development life cycle, using data to drive continuous improvement.
Write clear requirements, epics, and user stories for features, collaborating with engineering, data science, and design teams to ensure successful delivery and adoption.
Champion responsible AI practices, including model governance, risk management, and user transparency, throughout the product lifecycle.

Requirements

3 + years of experience or equivalent expertise in product management, or a relevant domain area.
Proficient knowledge of the product development life cycle, with hands-on experience in AI-driven, data-intensive product or complex integration environments.
Experience in product life cycle activities including discovery, requirements definition, and delivery of intelligent or automated features.
Demonstrated ability to learn data analytics, agentic AI concepts, and data literacy to inform product decisions and measure impact.
Strong collaboration skills, with experience working across cross-functional teams (engineering, data science, UX, business).

Skills

Product development
Optimization
User research
Advanced analytics
Agentic AI
Data-driven insights
Customer feedback
AI-enabled experiences
Data analytics
AI/ML product evolution

Location

Global

Work Type

Full-time

Experience Level

Senior

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world.
We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans