Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Technical Account Manager (UK) role.
Rezi rewrites your resume against AlertMedia's job description. Free.
Tailor your resume to this Technical Account Manager (UK) role.
Rezi rewrites your resume against AlertMedia's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Technical Account Manager (UK) posting at AlertMedia — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Technical Account Manager (UK) posting at AlertMedia — free, in seconds.
About the Role
AlertMedia is seeking an experienced Technical Account Manager to join its growing EMEA Customer Success organization. This role will focus on consulting with customers and Customer Success Managers on technical integrations, import configuration, troubleshooting, and ongoing support, acting as a liaison between Customer Success, Development, and Product teams. The role also involves driving internal process improvements, documentation, and product feedback.
Responsibilities
- Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them.
- Serve as the customer's long-term technical advocate, helping ensure continued success and alignment throughout the customer lifecycle.
- Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.
- Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
- Own and manage technical escalations, ensuring timely resolution and customer satisfaction.
- Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment.
- Identify opportunities for upselling or expansion based on customer needs and usage patterns.
- Monitor and report on account health, usage metrics, and support trends.
- Contribute to the broader Technical Solutions function by partnering with Customer Success, Product, and Engineering to investigate complex issues, improve internal processes, and advocate for product enhancements based on customer feedback.
Requirements
- 3–5 years' experience in a customer-facing technical role.
- Experience managing enterprise or mid-market accounts.
- Strong understanding of APIs, integrations, and technologies used to manage user access and security (SSO, SCIM, SFTP).
- Ability to read logs, debug issues, and translate technical problems into business impact.
- Strong proficiency in AI tools and technologies, with the ability to apply them to optimize customer workflows, automate processes, and improve overall operational efficiency.
- Strong organizational skills and ability to manage multiple pipelines and priorities.
- Excellent written and verbal communication skills, with the ability to collaborate cross-functionally.
- Ability and desire to work in a fast-paced, technically challenging environment.
- Professional fluency in written and spoken English is required.
- Must be located in the UK.
- Must have legal right to work in the UK.
Skills
- APIs
- Integrations
- SSO
- SCIM
- SFTP
- AI tools and technologies
- Log analysis
- Debugging
- Organizational skills
- Communication skills
Location
- Remote in London, England
Work Type
- Remote
- Full-time
Experience Level
- 3-5 years
Salary/Compensations
- Competitive base salary + Company-Wide Bonus program
Benefits
- Generous and flexible time and parental leave policies
- Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees and dependent!
- Competitive Pension contributions
- Amazing rewards and incentives
- Commitment to community service with opportunities to give back
- Ongoing learning and career development opportunities
About the Company
- AlertMedia helps organizations protect their people, operations, and brand.
- Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence.
- We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.
- Our core values drive us in our important mission of keeping people safe & informed: We’re humans not robots, Customers always come first, We work better together, Simplicity is our strength, Our reputation is priceless, Hard work pays off.
- AlertMedia is backed by Vista Equity Partners.
- Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently.
- AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.
- We are a fast-growing global software company.
- A Best Places to Work company 10 years in a row and numerous other awards.
- You'll get to do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture.
Equal Opportunity
- We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work.
- Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.