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About the Role
As a Floor Supervisor, you will oversee daily operations on the sales floor, support sales associates and leadership, and ensure an exceptional customer experience. You will drive sales, mentor team members, and maintain operational excellence, upholding Salomon's brand guidelines.
Responsibilities
- Model exceptional service and sales skills to drive store goals.
- Mentor associates to foster a positive, high-performing team culture.
- Provide a welcoming, personalized shopping experience.
- Maintain visual and operational standards that reflect the brand.
- Oversee daily tasks, including inventory, merchandising, and loss prevention.
- Ensure smooth, efficient store operations.
- Act as a leader on the floor, guiding associates to deliver an exceptional customer experience.
- Provide coaching and support to enhance team performance and build morale.
- Collaborate with management to ensure smooth daily operations and execute action plans for reaching sales targets and KPI goals.
- Engage with customers, address their needs, and offer styling advice.
- Handle customer issues swiftly and professionally.
- Protect company assets by reinforcing loss prevention procedures.
- Lead by example in reaching personal and team sales targets.
- Assist in maintaining high visual standards for product presentation.
- Ensure products are well-displayed, properly priced, and replenished.
- Assist sales associates with transaction processes.
- Ensure that the sales floor, fitting rooms, and stock areas are clean, organized, and inviting.
- Support back-of-house processes, including inventory tracking and stock organization.
- Assist with shipment processing as needed.
Requirements
- Previous experience in a retail or supervisory role with a proven track record in sales and customer service.
- Strong ability to lead, inspire, and coach a team while maintaining a positive work environment.
- Natural curiosity, high energy, and positive outlook.
- Deep enthusiasm for the brand and products.
- Ability to resolve challenges with professionalism and positivity.
- Background in customer service.
Skills
- Sales
- Customer Service
- Team Leadership
- Coaching
- Merchandising
- Inventory Management
- Loss Prevention
- Visual Merchandising
- Styling Advice
Location
- NYC
Work Type
- Full Time
Experience Level
- Supervisory
Salary/Compensations
- USD 23 - USD 27 - hourly
Benefits
- Community Engagement opportunities
- Career Growth opportunities
- Exclusive brand events and product launches
About the Company
- Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc’teryx, Peak Performance, Atomic and Wilson.
- Salomon was born in 1947 in the heart of the French Alps.
- Salomon's commitment to innovative design and passion for mountain sports created a vast range of revolutionary new concepts in bindings, boots, skis and apparel.
- Salomon delivers innovation and progression to mountain sports, expanding the limits of possibility.
- Salomon is headquartered in Annecy, France, with a U.S. headquarters in Ogden, UT.
Equal Opportunity
- Diversity is one of Salomon’s five values, therefore we are committed to creating an inclusive environment for all.