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About the Role

We are seeking a full-time receptionist/DMV Clerk to work at our dealership. You will provide outstanding customer service to elite clientele, handle challenging client issues with diplomacy, and maintain good working relationships with colleagues.

Responsibilities

• Answering inbound sales and service calls
• Operate busy switchboard & communicate efficiently with all customer & internal teams
• Collecting payment for both service and parts customers
• Assisting office manager with DMV processing
• Greeting customers upon arrival and exit
• Maintaining a professional appearance and demeanor at all times

Requirements

• High school diploma or GED
• Prior experience in telemarketing and/or hospitality
• Exceptional telephone skills, with a high level of comfort, and a professional voice and manner
• Computer proficiency, particularly in MS Office Suite (Word and Excel)
• Ability to learn new software programs
• Professional business appearance and demeanor
• Flexibility with regard to scheduling
• Automotive Dealership Prior experience with an automotive dealership a plus
• Public relations experience, a plus
• Cold call experience, a plus
• Experience using a customer relationship management (CRM) tool, a plus
• Experience running a business switchboard, a plus

Skills

• Phone skills
• Customer service
• Diplomacy
• MS Office Suite (Word and Excel)
• Ability to learn new software programs

Location

• Dealership

Work Type

• Full-time

Experience Level

• Prior experience in telemarketing and/or hospitality
• Automotive Dealership Prior experience with an automotive dealership a plus
• Public relations experience, a plus
• Cold call experience, a plus
• Experience using a customer relationship management (CRM) tool, a plus
• Experience running a business switchboard, a plus

Education Level

• High school diploma or GED

Benefits

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Family owned and operated
• Long term job security

About the Company

• At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.