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About the Role

The Facility Manager II is responsible for owning and driving all activity within their assigned building(s), ensuring facilities are operated safely, cost-effectively, and efficiently according to the Statement of Work and client contract. This role serves as the primary BGIS representative for day-to-day client and tenant interactions, managing moderate to large portfolios and/or facilities of moderate to high complexity.

Responsibilities

Manage operations, maintenance, and annual facility programs for a portfolio of facilities.
Ensure facility uptime objectives and safe, reliable operations.
Create and implement annual facility management plans.
Collaborate with stakeholders and oversee the implementation of facility-related programs.
Oversee maintenance and repair activities, ensuring timely, safe, and quality completion.
Maintain documentation for facility inspections, equipment, and projects.
Evaluate capital assets and recommend maintenance, repair, replacement, and budget inclusion.
Identify and implement efficiencies through best practices and sustainable initiatives.
Optimize assigned portfolios and create client value.
Meet client obligations and resolve issues with open communication.
Monitor service delivery performance against KPIs and implement corrective actions.
Escalate service requests and issues to senior management as needed.
Ensure compliance with all legislated, corporate, and industry requirements (EHS, building standards).
Execute emergency preparedness, risk management, disaster recovery, and business continuity plans.
Collaborate with EHS teams to ensure compliance with health and safety legislation.
Administer vendor safety accreditation, training, and qualifications.
Organize and facilitate health and safety meetings with vendors.
Monitor and ensure the safe delivery of all work within assigned portfolios.
Develop and maintain effective client relationships and ensure satisfaction.
Act as the escalation point for facility-related issues.
Meet portfolio budgets and develop/manage budget for portfolio and project expenses.
Liaise with Finance for budget management and profitability.
Review and approve expenditures.
Develop and execute project plans, costs, and budgets for assigned portfolios.
Oversee project delivery and ensure minimal disruption.
Ensure regulatory compliance and maintain related documentation.
Collaborate with Procurement to source and qualify vendors.
Ensure adequate inventory of tools and supplies.
Manage employee-oriented activities including engagement, development, performance, hiring, and retention.

Requirements

College diploma or equivalent training (e.g., RPA, CET).
3-5 years or more of facility management work experience.
Solid facility operations and maintenance management abilities.
Solid proficiency with facility equipment and building systems.
Solid service delivery management abilities.
Solid budget management abilities.
Developed communication, influence, persuasion, and negotiation skills.
Solid client relationship management abilities.
Solid people leadership skills.
Solid vendor management skills.
High degree of client service orientation and sense of urgency.
Solid project management skills.
Solid emergency preparedness and business continuity planning and execution abilities.
Possesses a sustainability mindset and seeks to incorporate sustainable practices.
Thorough knowledge of health and safety requirements and a high degree of safety mindset.
Possesses a continuous improvement and quality mindset.
Maintains current knowledge of and demonstrates solid ability to implement facility management services best practices.
Solid knowledge of current building standards, code, and legislative requirements.

Skills

Facility operations and maintenance management
Facility equipment and building systems proficiency
Service delivery management
Budget management
Communication
Influence
Persuasion
Negotiation
Client relationship management
People leadership
Vendor management
Client service orientation
Sense of urgency
Project management
Emergency preparedness
Business continuity planning and execution
Sustainability practices
Health and safety requirements
Continuous improvement
Quality management
Facility management best practices
Building standards, code, and legislative requirements

Location

Onsite

Work Type

Full-time
Regular

Experience Level

3-5 years

Education Level

College diploma or equivalent training (e.g., RPA, CET)

Salary/Compensations

$63,397 - $79,246 per annum

Benefits

Accommodation during the recruitment process is available upon request.

About the Company

BGIS is a leading provider of customized facility management and real estate services.
With a combined team of over 10,000 professionals worldwide, BGIS relentlessly focuses on enabling innovation through the services they deliver.
They actively seek new opportunities that drive innovation for their clients’ businesses.
Globally, they manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia.
BGIS is a global leader in integrated facility management services.
Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise.
In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

Equal Opportunity

BGIS believes that diversity and inclusion is a key business driver.
They are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.
BGIS is an equal opportunity employer.
Artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions.