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About the Role

The Children’s HOME Initiative Case Manager will oversee a caseload of residents in a 24-month supportive housing program for extremely low-income families, coordinating services and collaborating with property management and other teams. This role involves providing compassionate guidance to help residents navigate the program and break the cycle of poverty.

Responsibilities

• Manage a caseload and provide case management and/or referrals for residents with social, emotional, or behavioral issues, or who are experiencing family trauma.
• Meet regularly with families to identify needs, establish goals, and evaluate progress toward stability.
• Honor client self-determination and advocate for client needs, employing crisis intervention and de-escalation strategies.
• Provide support and identify/access resources from other social service providers, submitting referrals for therapeutic services.
• Coordinate educational opportunities to enable participants to improve various skills.
• Work with a multidisciplinary team to collaborate and provide support for residents.
• Oversee participant compliance with program and property guidelines and address property issues with management.
• Establish positive communication with all FC departments to provide comprehensive service plans.
• Complete Financial Coaching training and provide financial literacy support.
• Support resident council meetings, events, and outreach efforts.
• Maintain documentation of all current and former participant families in adherence with guidelines.
• Attend all required agency meetings and trainings.
• Develop and coordinate projects to expand existing resident services.
• Support residents, including non-Children’s HOME Initiative residents, in addressing issues that jeopardize their housing, financial, and personal stability.

Requirements

• Bilingual, fluent in English/Spanish.
• Bachelor’s Degree from an accredited college or university in social work, counseling, psychology, or related field with substantial knowledge of family dynamics, family poverty and homelessness, mental health and substance abuse treatment issues.
• A minimum of two (2) years of experience working in a professional setting providing trauma-responsive services to ethnically and socioeconomically diverse and/or unhoused populations.
• Proven ability to work independently and as part of a multidisciplinary team.
• Valid driver’s license, proof of valid insurance and ability to travel to work-related locations/service needs or donation pick up.
• Must be able to work with diverse populations in a challenging work environment with at-risk youth and families.
• Must be adaptable and sensitive to the needs of people from various backgrounds.
• Ability to cope with moderate to high levels of stress, patience, resilience, and the ability to maintain professionalism under pressure.
• Comfortable with prolonged periods of sitting and working at a computer.
• Comfortable with occasional physical tasks such as lifting up to 15 pounds, walking, bending, stooping, kneeling, and crouching.
• Good vision, including close vision, distance vision, depth perception, and the ability to adjust focus.

Skills

• Case management
• Referrals
• Crisis intervention
• De-escalation strategies
• Resource identification and access
• Therapeutic services engagement
• Financial literacy support
• Collaboration
• Communication
• Documentation
• Proficiency in additional languages often spoken or used by tenants in Austin (ie., Arabic, Vietnamese, Pashto, Burmese, ASL)

Location

• Austin

Work Type

• Full-time
• Hybrid
• Some evenings
• Some weekends
• Possibility of some remote work

Experience Level

• 2 years of experience

Education Level

• Bachelor’s Degree

Salary/Compensations

• $25.46/hour

Benefits

• Paid Time Off (Vacation, Personal Time, Bereavement, Paid Parental Leave)
• 12 paid holidays plus birthday
• Health, Dental, Life, Short Term Disability, Long Term Disability, Wellness Program
• Employee Assistance Program (EAP)
• 401(k)-retirement plan with match
• Holiday Bonus
• Potential for 20% housing discount after 6 months
• Paid trainings for career development
• Service Awards
• Casual work environment

About the Company

• Foundation Communities is an equal opportunity employer.
• Multifamily housing community with significant challenges related to housing instability and socioeconomic stressors.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.