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About the Role

The Retail Team Lead is a part-time role providing “total solutions” to customers, encompassing Products, Technology, Services, Furniture, and Print offerings. This role involves building customer relationships, acting as a trusted advisor, and supporting sales initiatives within a customer-centric environment. The Team Lead will also contribute to positive store culture and may perform Key Carrier and Leader on Duty functions.

Responsibilities

Responsibility in the Print function to support efficient operation while driving overall store sales.
Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
In partnership with all associates, ensure regular loss prevention compliance.
Ensures compliance with company policies, procedures, and practices; and supports the company’s loss prevention efforts.
Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
Supports community outreach initiatives to drive client/customer retention.
Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
Ensuring the safety and security of the building and associates during the absence of the management team.
Performing opening or closing responsibilities.
Driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store’s alarm system, and processes for opening or closing the store.
May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.

Requirements

High school diploma or equivalent preferred
1–3 years related experience; sales and/or customer service preferred
Basic computer skills; able to use job-related technology and POS systems
Attention to detail and, ideally, experience in Print Services
May require consent to periodic comprehensive background checks

Skills

Advanced selling skills
Strong customer focus
Excellent verbal and written communication
Strong interpersonal skills
Positive, engaging, and adaptable in a changing environment
Demonstrates integrity, accountability, and trust
Action-oriented with a drive for results
Sound decision-making
Patience
Desire to continuously build product and selling knowledge

Work Type

Part-time

Experience Level

1-3 years

Education Level

High school diploma or equivalent

Benefits

401(k)
Competitive salaries
Benefits package
Opportunities to move and grow within the organization
May be eligible to participate in an incentive program

About the Company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence.
Includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Equal Opportunity

The company is committed to providing equal employment opportunities in all employment practices.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.