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About the Role

The Customer Service Team Leader supports the Store Manager by serving as the Manager on Duty, ensuring safety, sales, production, programs, and services standards are maintained. This role partners with various teams to align activities with the organization's mission, vision, and values.

Responsibilities

• Serves as Leader on Duty as dictated by schedule.
• Ensures safe work practices are followed at all times.
• Ensures the facility is neat, clean, and organized to prevent injury or accident.
• Ensures employees, volunteers, community service personnel, and others use safe work methods at all times.
• Assists with supervising the daily cash drawer balances and deposits of store receipts.
• Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions.
• Balances cash and deposits store receipts as required.
• Assists with the transmission of all required reports.
• Assists with the supervision of all employees.
• Reviews customer concerns and resolves appropriately.
• Maintains interior and exterior of store in a neat, clean, organized manner.
• Performs the duties of various team member roles as staffing needs arise.
• Asks every customer for a Round-up donation, maintains a minimum of 25% round up average.
• Maintains proper security of all company assets.
• Assists the Store Leader with store employee meetings as necessary for employees in assigned operation.
• Assists in ensuring that store equipment is maintained in proper working order.
• Promptly notifies Maintenance Supervisor of defects, or IT Manager of problems relating to the computer systems and e-mail.
• Contributes to the effectiveness of the store by performing all other tasks as assigned, which include coverage of the donation door, cashiering, and production of donated merchandise.

Requirements

• Must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
• Required to work nights, weekends, and holidays.
• Must be proficient in Microsoft Word, Excel, and Outlook.
• Ability to read and understand documents such as time cards and policy manuals.
• Ability to write routine reports.
• Ability to speak effectively and communicate clearly to other employees and customers.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and sales volume.
• Able to apply basic financial and budgeting concepts.
• Must have open and flexible availability, and be willing to work evenings and weekends.
• Employee must be able to travel for work-related programs and meetings.
• Required to move stock, climb or balance on step-ladders; stoop, kneel, crouch or crawl while setting up displays.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• May bend and turn to evaluate donations moving from a bin to a processing table, as needed.
• May also on occasion need to tag merchandise which requires use of at least one hand.

Skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

Work Type

• Onsite

Experience Level

• Minimum of one year retail experience
• At least six months supervisory experience

Education Level

• Associates degree preferred

About the Company

• Goodwill of the Finger Lakes

Equal Opportunity

• We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.