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About the Role

The Assistant Director of Training supports the strategic planning, development, implementation, and evaluation of agency-wide training and workforce development initiatives. This role ensures compliance with regulatory requirements while promoting organizational excellence, employee development, and person-centered service delivery. The Assistant Director collaborates with operational leadership across various programs to assess training needs, develop learning programs, and maintain compliance.

Responsibilities

• Assist the Director of Training in developing, implementing, and evaluating the agency's comprehensive training and workforce development strategy.
• Provide leadership, guidance, and supervision to Training Department personnel.
• Assist in establishing departmental goals, objectives, and performance measures.
• Coordinate agency-wide training initiatives to ensure consistency in instructional content and regulatory compliance.
• Serve as a subject matter expert regarding training requirements, instructional methodologies, and adult learning principles.
• Ensure training programs comply with applicable requirements of OPWDD, OMH, DHS, Justice Center, Medicaid, OSHA, and other applicable regulatory and funding agencies.
• Monitor employee completion of mandatory training, certification requirements, and recertification deadlines.
• Maintain systems for tracking regulatory compliance and workforce training requirements.
• Participate in quality improvement initiatives related to staff competency, compliance outcomes, and service quality.
• Collaborate with Quality Assurance and Compliance departments to identify trends and address areas of concern.
• Design, develop, implement, and update curricula, instructional materials, online learning modules, and training resources.
• Coordinate and facilitate new employee orientation programs.
• Deliver instructor-led training programs for direct support professionals, supervisors, managers, and leadership staff.
• Support organizational initiatives related to employee retention, workforce development, and culture building.
• Assist with administration, maintenance, and enhancement of the agency's Learning Management System (LMS).
• Manage employee training records and electronic learning documentation.
• Generate compliance and completion reports for operational leadership.
• Collaborate with Information Technology to improve training technology solutions.
• Partner with leadership of non-IDD programs to identify workforce development needs.
• Develop training curricula tailored to program-specific regulations and service delivery models.
• Support staff development initiatives designed to improve quality outcomes and participant satisfaction across non-IDD programs.
• Ensure training content reflects current regulations, industry standards, and organizational priorities.
• Partner with Human Resources to support onboarding, orientation, employee development, and performance improvement initiatives.
• Collaborate with Program Operations, Clinical Services, Compliance, Quality Assurance, and Human Resources departments to identify and address training needs.
• Participate in agency committees, strategic planning initiatives, and special projects.
• Support agency growth, program expansion, accreditation efforts, and operational excellence initiatives.
• Perform all other related duties as assigned.

Requirements

• Minimum of 3 years of progressively responsible experience in staff development, workforce development, training, human services, healthcare, housing, or related fields.
• Minimum of three (3) years’ experience working within OPWDD /IDD certified programs.
• Experience with supportive housing, behavioral health, community-based services, or other non-IDD human service programs is preferred.
• Experience/Exposure with Learning Management Systems and training data management is required.
• Comprehensive knowledge of OPWDD regulations and service delivery systems.
• Working knowledge of human service regulatory environments.
• Strong understanding of adult learning principles and instructional design.
• Good presentation, facilitation, and public speaking abilities.
• Strong project management and organizational skills.
• Exceptional written, verbal, and interpersonal communication skills.
• Advanced proficiency in Microsoft Office Suite and training management technologies.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Occasional travel between residential programs, day services, supportive housing sites, community-based programs, and administrative locations (Within NYC).
• Ability to conduct training in various program settings.

Skills

• Training administration
• Leadership
• Regulatory compliance
• Quality assurance
• Curriculum development
• Instructional design
• Adult learning principles
• Learning Management System (LMS) administration
• Data management
• Project management
• Presentation
• Facilitation
• Public speaking
• Communication (written, verbal, interpersonal)
• Microsoft Office Suite proficiency
• Training management technologies

Location

• Within NYC

Work Type

• Not a remote position (occasional remote work-based on director’s approval)

Experience Level

• 3+ years of experience

Education Level

• Bachelor’s degree in human services, Education, Organizational Development, Public Administration, Training and Development, Psychology, Social Work, or a closely related field required.
• Master's degree preferred.