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About the Role

Lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Ensure a seamless arrival, stay, and departure experience. This role is ideal for individuals who enjoy engaging with others, leading a team, and are proactive, responsive, and caring. Many supervisors advance to Assistant General Manager roles within a few years.

Responsibilities

• Provide the highest quality of service to guests at all times
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages with professionalism and accuracy
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Answer switchboard calls following proper telephone etiquette standards
• Monitor room availability and assist AGM/GM with yield management and restrictions
• Handle guest safe deposits per established procedures
• Keep the lobby and desk area clean and presentable
• Maintain thorough knowledge of emergency and security procedures

Requirements

• High school diploma or equivalent required
• Hospitality or supervisory experience preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• Commitment to delivering outstanding guest service
• Prior experience required

Work Type

• Full-Time

Education Level

• High school diploma or equivalent

Salary/Compensations

• $20-23/hour

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

About the Company

• At Concord Hospitality, we invest in our associates through training and development at all levels.
• Our “Associate First” culture supports growth, balance, and diversity.
• We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
• Our associates proudly cheer: “We Are Concord!”

Equal Opportunity

• We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.