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About the Role

The Account Manager is responsible for delivering exceptional day-to-day service to assigned customer accounts by managing order execution from quote through delivery. In partnership with a Business Development Manager, the Account Manager ensures accurate order processing, proactive communication, vendor coordination, and an outstanding customer experience, contributing to a minimum of $1 million in annual combined sales.

Responsibilities

• Manage customer orders from initial quote through production, shipment, and delivery.
• Prepare accurate quotes, sales orders, and purchase orders.
• Coordinate artwork approvals and production timelines.
• Monitor order status to ensure deadlines are met.
• Maintain accurate customer and order information within company systems.
• Serve as the primary day-to-day contact for customer questions regarding active orders.
• Provide timely communication regarding order status, shipping updates, and issue resolution.
• Deliver an exceptional customer experience through responsiveness and attention to detail.
• Escalate strategic opportunities or relationship concerns to the Business Development Manager as appropriate.
• Communicate directly with vendors regarding pricing, production schedules, inventory, artwork requirements, and shipping.
• Resolve vendor issues proactively to minimize customer impact.
• Ensure vendor compliance with quality and delivery expectations.
• Work closely with the assigned Business Development Manager to support account growth.
• Communicate customer needs, challenges, and opportunities.
• Assist with preparing customer presentations, samples, and proposals.
• Support sales initiatives by providing operational expertise.

Requirements

• Bachelor's degree preferred or equivalent customer service/account management experience.
• Experience in promotional products or a related industry preferred.
• Excellent organizational and multitasking skills.
• Strong attention to detail.
• Outstanding written and verbal communication skills.
• Ability to manage multiple deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and order management software.

Skills

• Customer Service Excellence
• Organization
• Attention to Detail
• Communication
• Teamwork
• Time Management
• Problem Solving
• Vendor Management
• Accountability
• Adaptability

Education Level

• Bachelor's degree preferred or equivalent customer service/account management experience.

Salary/Compensations

• Minimum of $1 million in annual combined sales