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About the Role

The Director of the Steps to Success Rochester Program provides visionary leadership and hands-on oversight to a multidisciplinary program management team. This role is responsible for building, launching, and delivering the full scope of CCFCS’ program, including staffing, program design, client recruitment, service delivery, stakeholder and community engagement. The position is accountable for all aspects of program administration, including grant administration, reporting, finance, team leadership, compliance, and public communications.

Responsibilities

Leads the buildout, launch, and full execution of the newly established Steps to Success Rochester Mentoring Program, aligning with the EMPath Mobility Mentoring model.
Develops and implements strategic plans to meet aggressive program objectives, with a focus on overcoming significant client recruitment challenges in under-resourced neighborhoods.
Anticipates risks and emerging needs in a fast-paced start-up environment; designs creative and adaptive strategies to respond effectively.
Works in close collaboration with community team of provider agencies and other stakeholders to align CCFCS program efforts with the broader collective mission and strategic direction.
Supervises and supports the Program Managers, the Operations Manager, and indirectly their case management teams, ensuring performance excellence and mission alignment.
Leads recruitment, onboarding, coaching, and performance evaluation of program management staff to ensure a cohesive and high-performing team.
Champions a culturally competent, client-centered service delivery model that honors the lived experiences of a diverse client population.
Builds a positive, goal-driven work culture that supports innovation, persistence, and continuous improvement.
Serves as the primary liaison with other provider organizations, the designated administrative agency, County and State agencies and other stakeholders regarding program design, implementation, performance, and funding requirements.
Establishes and strengthens partnerships with referral agencies, workforce providers, community-based organizations, and other stakeholders to maximize outreach and impact.
Leads creative and culturally responsive community engagement strategies to meet aggressive client recruitment goals across multiple neighborhoods.
In collaboration with CCFCS Fund Development and Marketing teams as well as the Initiative’s collective agencies, contributes to communication, public relations, and promotional efforts for the program.
Oversees the development, documentation, and implementation of policies, procedures, and workflows that reflect program values and funder expectations.
Leads all grant-related activities for the Initiative, including reporting, contract compliance, and performance tracking, with support from program and administrative staff.
Ensures program data is used to inform decisions, improve quality, and fulfill funder reporting and accountability requirements.
Provides oversight to ensure all services are delivered with cultural humility, client dignity, and outcome orientation.
Develops and manages the Initiative’s program budget in partnership with CCFCS’s Finance Department, ensuring stewardship of public funds and financial sustainability.
Monitors expenditures, identifies financial trends, and adjusts strategies to ensure alignment with fiscal goals and grant obligations.
Identifies and cultivates future funding opportunities to expand program services and impact.
Participates as an active member of CCFCS’ Leadership Team.
Supports and advances CCFCS’s Core Competency initiatives: being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
Engages in fundraising and agency events, modeling leadership and alignment with the agency’s Mission, Vision, and Values.
Performs additional duties as assigned by the VP of Family Prosperity.

Requirements

Minimum five years of professional experience in the human services field with a demonstrated record of programmatic or organizational success.
Minimum three years of supervisory experience, including team leadership, staff development, and performance management.
Experience working with diverse, vulnerable, or marginalized populations is essential.
Ability to prioritize assignments, plan, and complete work projects with minimal direction.
An ability to work efficiently and effectively and meet deadlines.
An ability to work under pressure.
Ability to maintain confidentiality.
Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.
Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques.
Possession of a valid NYS Driver’s license and a driver’s record considered acceptable by agency and insurance carrier.
Use of a registered and reliable vehicle.

Skills

Strong strategic thinking
Organizational leadership
Team-building
Communication
Data-informed decision-making capabilities
Excellent verbal/written skills

Location

Rochester

Work Type

Full-Time
Monday-Friday (9am to 5pm)

Experience Level

Minimum five years of professional experience in the human services field
Minimum three years of supervisory experience

Education Level

Bachelor’s degree required
Master’s degree in a human services field preferred
An equivalent combination of education and experience will be considered

Salary/Compensations

$70,000 to $75,000

Benefits

Competitive salary and 403b retirement plan
Generous time off package and work-life balance
Comprehensive benefits package
Supportive and collaborative environment
Opportunities for growth and development
Intrinsic reward of truly making a difference in people's lives.

About the Company

Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years.
We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential.
We proudly serve and employ people from all backgrounds and experiences.
If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day.
Be a part of something truly special.

Equal Opportunity

We proudly serve and employ people from all backgrounds and experiences.